Originally posted by FdTech:
....They do test the lines that have appearance buttons every day but only by pressing the button and hearing dial tone. The last failure had a line that had dial tone and could make calls but was busy when called from outside.
Problem with that is no matter what they will hear dial tone...
When you press a line you are not getting trunk access, you are getting IP Office dialtone. Its not until you start dialing, that short code matches happen, and the call is allowed out the trunk.
Watch system status and just press the trunk, you will see the trunk is not seized....