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Joined: May 2012
Posts: 10
Member
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OP
Member
Joined: May 2012
Posts: 10 |
New to forum,
I inherited an ACS w/Partner Mail with a 4 port expansion. I have Selector Codes setup to reach certain depts and or calling groups, but if the caller knows the ext. and tries to put it in it goes to the selector code. Example: ext.12 goes to selector code 1, ext.20 selector code 2, ext.30 selector code 3. It's only recognizing the 1st digit, am I missing a program?
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Joined: Sep 2005
Posts: 898
RIP Moderator-General
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RIP Moderator-General
Joined: Sep 2005
Posts: 898 |
Nope...your not missing anythinig except a fancy voicemail system. Partner Mail works just that way...When you use "selector codes" you have to abandon the digits that are used for stations in your system i.e: the problem you are having with 1,2,3...You need to start your menu at 4 for sales, 5 for accounting etc;..It's working correctly...
...bob...
Bob Wells
WellComm, Inc.
"As long as nobody's dead or in jail, it can't be all that bad ! "
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Joined: May 2002
Posts: 4,298 Likes: 7
Moderator-Avaya, Polycom
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Moderator-Avaya, Polycom
Joined: May 2002
Posts: 4,298 Likes: 7 |
On your verison, the selector code can not be the first digit of a extension number.
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Joined: Jun 2001
Posts: 10,949
Moderator-Avaya
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Moderator-Avaya
Joined: Jun 2001
Posts: 10,949 |
We got two different threads going about the same topic by the OP here in the Avaya room tonight..... Here So I'm closing this one. Thanks,
Avaya SMB Authorized Business Partner. ACIS/APSS ESI Certified Reseller/Installer www.regal-comm.com
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