sundance-communications.com/forum Forums TDM Business Telephone Systems Mitel Telephones & Systems Need Help getting Day greeting to work on SX200

I am having difficulty getting the day greeting to work on our system. I am using Express Messenger as our VM. While the system is in N1 all callers are routed to a specific mailbox. However when the system is in "day" service I can't seem to program the system to go to the day greeting or even a mailbox after 4 rings. I have managed to get it to go to a mailbox after 10 rings but just can't get the rings any lower. Any ideas would be greatly appreciated.

Ok, I'm not a 200 expert but lets give this a shot.

Questions:
1) Are the lines answered by auto attendant 1st or to a live body first.
2) If it's a live body is the phone programmed as a sub-attendant or a standard set.
3) Are the incomming calls ringing to the prime line of the extension or LDN keys.
4) I am assuming that you checked to COS for the forwarding time.
5) Are the incoming lines LS/GS trunks or DID/PRI?

I realize that I haven't given any answers yet, but I need to understand the config.

Ralph

in your trunks form (form 15, or 14) put the hunt group number of the VMAIL in the DAY column. Do one trunk first and see if that works. let us know.

Ok dry_aquaman in answer to your questions.
1.All incoming lines answered by a live body.
2.The phone is programmed as a sub-attendant.
3.Incoming lines are ringing to LDN keys programmed as CO line keys.
4.Yes check COS for forwarding time and #of rings.
5.LS/GS

I have other phones 4025's that are programmed with the CO-Line appearance as well. Wondered if this is part of the problem but in the COS I have that covered as well. Also just for your info there is no Attendant Consol just the sub-attendant.

Hope this helps.

Also in answer to jsaad I tried putting my answer point in form 14 for the trunks under the day column and all that did was send a call directly to that phone. So then none of the other phones with the capability to pick up an incoming call would ring just that one phone.

In form 19 set your trunks with no ans to your vm hunt group piolt

in the COS for the subattendant, there is a attendant timeout option where you can put the number of seconds until the call is forwarded to vmail.

Ok thanks will try both of those and see what happens.