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10 Digit DNIS Routing
#104617 07/17/06 10:17 PM
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My new telecom provider is going to charge us a fortune to have our DNIS digits as anything other than the last four digits of the toll-free number they are assigned to. (ie 800-999-9999 has DNIS 1501 not 9999) The problem is that our toll-free numbers are not unique in that format and are only unique at 10 digits.

My PBX vendor is saying we can only route 7 DNIS digits because the system only allows 7 digit extensions, speed dials, etc.... It doesn't make sense to me that the PBX can accept 10 digits but we can't route on them...Any advice?? I played with ARS etc with no luck....

Our system is a Mitel 3300 ICP....

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Re: 10 Digit DNIS Routing
#104618 07/18/06 12:16 AM
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I don't know at 3300 ICP but at SX 2000 LW this can be done if you are using a PRI card wich can be programed at incoming digits translations with IMAT software. If you want I can check to see how many lines can be programed in that tabel.(not too many).

Re: 10 Digit DNIS Routing
#104619 07/18/06 12:23 AM
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If ya got PRI it's set via IMAT , if its other than 3300 . If ya got external DSU/NSU it's set via IMAT . If ya got embedded T1 and it's 7.0 or higher it's set via CPN forms . I think you may need to ask someone other than the person you asked at your VAR . Try calling their office and ask for the SM or go to Mitel.com and post a question . Hope this helps . Your PRI will be down because you have to reset the card . Takes about 5 minutes ! smile welcome by the way . Please complete your profile . You left out some important info . Thanks

Default modified entries form is 10 modified numbers , Using IMAT , 3300 CPN I think is 100 . I think !


Let It Be , I live in a Yellow Submarine . SCCE
Re: 10 Digit DNIS Routing
#104620 07/18/06 12:50 AM
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I reread your post . I think I understand it now . You can strip and insert via your TSA form . Better left to your local professional Mitel Tech's . smile Are you a Network guy? smile


Let It Be , I live in a Yellow Submarine . SCCE
Re: 10 Digit DNIS Routing
#104621 07/18/06 01:29 AM
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I reread you post too, and I must say that I misslead you with the setings in IMAT because those are for outgoin CPN Setup and I think you need incoming digit translations but If your provider route to your 3300 only the last 4 digits and if yoou have 2 (or more) tool numbers with the same last 4 digit (in your example you have 9999) you can't solve the problem only if they deliver as many digits to make the numbers you receive unique because you probably want to ring at diferent extensions (answer points). I think it may help to give more informations about the DID number ranges and all tool free numbers and the extensions (answer points) you want for them.

Re: 10 Digit DNIS Routing
#104622 07/18/06 11:39 AM
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The path of least resistance would seem to be to absorb the first 3 DNIS digits (usually 800-888 etc.), then route based on the remaining 7 digits.
As long as the last digits don't conflict, you could absorb as many digits as possible!


www.ResaleSystems.com 24 x 7 Mitel Parts and Free Tech Support
Re: 10 Digit DNIS Routing
#104623 07/18/06 12:19 PM
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Yes
I think if you go to TSA you can absorb whatever is needed .You can then build your Hunt groups or ACD Paths . Then enter those digits as your TSA incoming targets . P O C right ? smile


Let It Be , I live in a Yellow Submarine . SCCE
Re: 10 Digit DNIS Routing
#104624 07/18/06 12:31 PM
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That's my whole problem...I am not unique at 7 digits...ie. 800-397-8888 & 888-397-8888....They both need to take different paths unfortunately.

I want to shoot the person that planned this number scheme....

Re: 10 Digit DNIS Routing
#104625 07/18/06 01:38 PM
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What if you used the first 7 digits to route the call? The Mitel will route the call as the digits are received, reacting to the first 7, and ignoting the last 3.
Is that a possibility?


www.ResaleSystems.com 24 x 7 Mitel Parts and Free Tech Support
Re: 10 Digit DNIS Routing
#104626 07/18/06 01:47 PM
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That will probably work! What form(s) do I need to look at for this? Hopefully my vendor will know this answer but they haven't come up with anything yet; I want to be specific on how to do this....

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