sundance-communications.com/forum Forums TDM Business Telephone Systems Mitel Telephones & Systems 3300ICP Internal Transfer Fail

We have two sites connected via IP trunks. Calls coming into our main AA can zero out to an networked Hunt group, with the first person who answers being on the far side of the IP trunk. When users call and ask to be transferred BACK up the IP trunk to the main site, the Call Busy / No Answer destination is not followed. Instead, the call falls back to the operator mailbox.

Conversely, if the operator at the remote site is busy, the operator at the main site will answer, and if they transfer the call, it WILL follow the Busy / No Answer destination to the proper VM.

I've checked the COS for the PRI trunk, the IP trunk, and the sets. Everything looks like it should be working fine. Could it be a timer issue? Any thoughts would be helpful. Thanks.

look in call rerouting

I set the No Answer Recall Timer from 17 seconds to 25 seconds for the COS for the sets, VM ports, and the PRI Trunk. That worked for half my problem. Now, I can call in via PRI, dial an extension in the other site, get VM, press *, get up to the autoattendant, dial back my desk phone, and it will now reach my voicemail.

But, if I call in via PRI, dial 0, I get the operator, which is an extension on the far site. I ask her to dial my desk phone (I am calling from outside via cell), it will ring through, but the recall timeout destination keeps going back to the Operator mailbox at the far site, not to my VM. I've reset the recall timers for all sets, the PRI trunk, the VM ports on both sides, and still I cannot get to my phone. The call rerouting is for our VM pilot number on my phone. Everything looks like it should work, but it is not. Any ideas?

It turns out it was the Campon Recall Timer. It was still set to 10 seconds. I changed it to 25 for the sets, and it worked. Thanks for the tip.