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Joined: Apr 2007
Posts: 10
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Joined: Apr 2007
Posts: 10 |
I have a bank that has a 200 ICP with 1 pri link. The problem we have is occasionally they get a large amount of call coming in on the main number XXX-5000 and it is flooding the switchboad with calls and limiting other DID calls. My question is what is the best way to limit the number of calls a single DID can receive over PRI. PRI is on a Embedded PRI card in controller...however I do have a NSU that I can use.
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Joined: Feb 2007
Posts: 2,473
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Joined: Feb 2007
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I don't think you have any possibilities to limit incoming calls per DID unless provider can help you with it, but I never heard any solution for it. If you are so overloaded why don't you suggest your client another PRI?
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Joined: Apr 2003
Posts: 104
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i agree with Vad. if they are tring to provide good customer servise they need to hire another person to help with the call volume and/or get another PRI so they have more channels. it is absurd that you would want to limit the nimber of inbound calls. mabye you should just get them a few analog trunks and when those are full they will get a busy.
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Joined: Oct 2004
Posts: 1,057
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Sounds to me like you have a "management" problem, not a phone system problem.
If the bank is interested in better customer service, maybe a back up to the operator would help them to answer/complete the calls more efficiently.
Also, is the increased call volume after they run specific ads, or marketing campaigns?
Can they anticipate the increase and staff/overflow accordingly?
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Joined: Apr 2007
Posts: 10
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The following came out of the 200 ICP E-docs...however it is only allowed on a NSU. If you look in IMAT it has Min/Max settings for PRI....I'm just looking for someone that has tried it to see exactly how it works.
Min/Max - This feature allows a customer to control incoming and outgoing call traffic. Minimums are assigned to ensure that a particular type of call (such as INWATS) always has a set number of lines available. Maximums are assigned to limit certain types of calls, i.e., OUTWATS. This ensures that resources are not used up by a single type of call. Different Min/Max databases can be created for different times of the day or for special occasions such as telethons or infomercials.
Auto Min/Max - This feature provides user programmable time-of-day automatic control of Min/Max parameters.
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Joined: Apr 2007
Posts: 10
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Joined: Apr 2007
Posts: 10 |
PRI Card: Auto Min/Max (Option 95) Controls the number of incoming and outgoing calls for each type of service within a single link or multiple links. The level of control ranges from minimums and/or maximums for an entire range of links down to control for a specific directory number. The Min/Max automatically changes to different Min/Max databases depending on the time of day programming. Min/Max is required in order to program Auto Min/Max.
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Joined: Feb 2007
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BRAVO!!!!!! ChuckyH.
I never care about take a look on that. MY bad.
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