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Joined: May 2007
Posts: 4
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How do I unlock a station? I get no dial tone in the guest hotel room and when I call from the console it goes directly to voice mail. When I press ATT FUNCTION and STATION it says LOCKED. Help! I can't find anything in my manuals.
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Joined: May 2007
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Sorry, I needed to say it is for Mitel sx50. Would appreciate any help, thanks!
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Joined: Jan 2004
Posts: 6,648
RIP Moderator-Nisuko-Tie, General
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RIP Moderator-Nisuko-Tie, General
Joined: Jan 2004
Posts: 6,648 |
mitel manuals can be pretty frustrating if your not versed in the system
you might want to give your mitel vendor a call
Skip
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Serving SW and West central Fl since 1984
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Joined: Dec 2005
Posts: 7,056
RIP Moderator-Mitel, Panasonic
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RIP Moderator-Mitel, Panasonic
Joined: Dec 2005
Posts: 7,056 |
You could try *32 RELEASE, but I doubt it will help. Sounds like you may have either bad phone, bad wiring, bad jack(s), bad station port in SX50. Mitel tech should be able to narrow it down in 1/2 hour or less, altho the actual repair could take much longer, especially if it's a wire/cable problem. John C.
When I was young, I was Liberal. As I aged and wised up, I became Conservative. Now that I'm old, I have settled on Curmudgeon.
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Joined: May 2007
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Well, thanks for the responses. We are in the middle of nowhere so it is extremely difficult to find techs...I have learned a lot about this system but nowhere can I find anything on a locked station. Any other ideas?
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Joined: May 2005
Posts: 1,006
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Joined: May 2005
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We've got techs in Butte, Bozeman, Idaho Falls that could help with all Mitel. Call us @ 800-309-1141.
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Joined: Nov 2004
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replace jack look for green stuffon contacts
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Joined: Feb 2007
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Its hook switch on your phone. take a look on the ONS card. If port stays lit replace telephone.
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Joined: May 2007
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I'm sorry- our old system in another property was an sx-50...this is an sx-200. Does that make any difference? I have tried different phones and different cords...no luck. Thanks.
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Joined: Aug 2005
Posts: 2,125
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Joined: Aug 2005
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Locked out means that the phone is off-hook longer than the system will allow, without dialing anything.
The pair of wires to the phone is shorted somewhere. Check to see if someone has plugged the handset into the "data" port on the side of the phone. If not, call WesternTelephone (above) and get some professional help tracking down that short.
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