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SX-200 ICP call routing #105846 05/13/07 09:34 AM
Joined: Mar 2007 Posts: 32 houston tx mbtel Member
mbtel Member Joined: Mar 2007 Posts: 32 houston tx	hi guys we just installed a SX200 ICP MX Rel Ver.4.0 at a property.evrything works fine except incoming call routing. all the incoming calls are answered by embedded auto attendant regardless of whether the system is on day/night1 or night2 mode. In form 14 all LS Trunks have same settings with day answer point as 6002(directory no. for outside call on console),for N1 its 6900(access code for voicemail) & for N2 its 400(cordless). also form 19 looks OK but still all incomig calls are routed to auto attendent instead of console for day mode or cordless night 2 mode.

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Re: SX-200 ICP call routing #105847 05/13/07 10:24 AM
Joined: May 2005 Posts: 1,006 Idaho Falls, Idaho USA westerntelephone Member
westerntelephone Member Joined: May 2005 Posts: 1,006 Idaho Falls, Idaho USA	What is the console extension? LDN keys?

Re: SX-200 ICP call routing #105848 05/13/07 12:31 PM
Joined: Mar 2007 Posts: 32 houston tx mbtel Member
mbtel Member Joined: Mar 2007 Posts: 32 houston tx	console extn. is 198 & LDN are 6001- guest call 6002- outside call 6003- emergency 6004- inhouse

Re: SX-200 ICP call routing #105849 05/13/07 01:39 PM
Joined: May 2005 Posts: 1,006 Idaho Falls, Idaho USA westerntelephone Member
westerntelephone Member Joined: May 2005 Posts: 1,006 Idaho Falls, Idaho USA	Tenanting? Everyone in the same tenant? Copper trunks or T-1?

Re: SX-200 ICP call routing #105850 05/13/07 02:21 PM
Joined: Mar 2007 Posts: 32 houston tx mbtel Member
mbtel Member Joined: Mar 2007 Posts: 32 houston tx	no t-1, only 5 regular ls trunks

Re: SX-200 ICP call routing #105851 05/13/07 04:50 PM
Joined: Feb 2007 Posts: 2,473 new york, new jersey vad60 Member
vad60 Member Joined: Feb 2007 Posts: 2,473 new york, new jersey	Are you using by chance CLASS Trunks with DID on'em? If my guess is right than all you calls follows Illigal number Answer point in Form 19.

Re: SX-200 ICP call routing #105852 05/13/07 05:36 PM
Joined: Mar 2007 Posts: 32 houston tx mbtel Member
mbtel Member Joined: Mar 2007 Posts: 32 houston tx	vad60 there is no answer point programmed for illegal number in form 19 for any tenant.

Re: SX-200 ICP call routing #105853 05/14/07 01:16 AM
Joined: Nov 2006 Posts: 196 Winchester, VA TECHarry Member
TECHarry Member Joined: Nov 2006 Posts: 196 Winchester, VA	Have you checked that the console has not been put into DND (default code 10) or CF All (default code 03)? Sometimes I find myself looking so hard for a problem in programming that I overlook simpler mistakes. Harry at Telecom Equipment & Consulting Specializing in Mitel systems for the Hotel/Motel industry www.TECHarry.com

Re: SX-200 ICP call routing #105854 05/14/07 02:37 AM
Joined: May 2005 Posts: 1,006 Idaho Falls, Idaho USA westerntelephone Member
westerntelephone Member Joined: May 2005 Posts: 1,006 Idaho Falls, Idaho USA	Rick, Carol, Nate, help.

Re: SX-200 ICP call routing #105855 05/14/07 02:41 AM
Joined: May 2005 Posts: 1,006 Idaho Falls, Idaho USA westerntelephone Member
westerntelephone Member Joined: May 2005 Posts: 1,006 Idaho Falls, Idaho USA	The trunks are pointing to the hunt group for the auto attendant/vmail either in form 14, 15, or 19. That's how they get there. What do you have programmed in these forms? Again, any tenanting set up?