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Joined: Jun 2007
Posts: 36
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Member
Joined: Jun 2007
Posts: 36 |
I have a sx200 EL system and need to add an ACD login position to an existing phone location.
I have changed the COS to match the other ACD login phones and freed up the buttons needed to login. When I try to login by entering the feature code plus the login member number ( in this case #5 + 51-55) I receive "no access". Any help would be appreciated.
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Joined: Jul 2001
Posts: 1,985
Moderator-Mitel, NEC, Vodavi
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Moderator-Mitel, NEC, Vodavi
Joined: Jul 2001
Posts: 1,985 |
Make sure there is only 1 appearance of the main extension of that phone, on that phone. No multiple appearances.
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Joined: Aug 2005
Posts: 2,125
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Member
Joined: Aug 2005
Posts: 2,125 |
Also, count your licenses. You may be trying to log in phone #6 on a 5-license set. Log someone else out, and see if you can then log in.
And remember that COS changes when you log in. Assign the COS that a station has when it's logged out.
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Joined: Oct 2005
Posts: 930
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Member
Joined: Oct 2005
Posts: 930 |
Are you trying to log in with 2 agents at the same time? Maybe they aren't loging off from the one before they login with the other.
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