atcomsystems.ca/forum Forums TDM Business Telephone Systems Mitel Telephones & Systems SX 50 Room 317 rings in the morning

Thanks for the ideals on this post the last time but found out the room phone in 317 will ring at 5:15 or 5:300 in the mornings and at 10 min intervils. Seems strange and the print out didnt show it as a wake up call. This has happen for a month they said.
Thanks

Do other wake-up calls print out? Make sure system options (command 100)register 10 bit "d" is a 1 to enable printout. Also make sure your Tel machine is set for mode 7 or 8. Maybe just try cancelling the wake-up call (reminder) for that extension.

Is ext 317 the 1st equipped ons port? If so, someone has invoked RAD for wakeup in command 100. I don't have anything handy to look up the register, sorry. WT, you got 50 forms handy? The 1st time I ran into this, it REALLY twisted my tail! I literally blundered into the cure when I was going thru the registers and reading every bit out of desperation! John C. (Not Garand)

This system has been in for 5 yrs why would it happen now on the RAD and what is the code for taking call forward off the phone i will try that first Thank you

In Command 100, Register 10, Bit 'C' controls Automatic Wakeup...
a value of '0' will disable Automatic Wakeup,
a value of '1' will Enable with Wake-up Tone,
a value of '2' will enable with music, and
a value of '3' will enable with intercept to RAD.

Another possibility to check: If the property has voice mail, and if the voice mail offers the guest the option to set their own wakeup call, and if the voicemail isn't integrated with the PMS to reset the boxes for new checkins... could be a wakeup was set by a guest with busy fingers and has never been canceled. I know that's reaching a little but I've seen weirder stuff happen.

And the default code for CFBNA is '60'

bditech: it happened to me when I walked in on a system that had been moved from owners HIE to Scotsman motel. Been in service for 5 years, didn't bother to mention it got moved after 2 years and the mover knew little or nothing about SX50's. They couldn't rent room 101 for 3 years, until yours truly was evaluating both motels for SA's and the problem was mentioned. Took a while but I fixed it. THEN they said "Oh, we had wakeup announcer @ HIE". And no, my 'expert knowledge' didn't get us the SA's , but they do call us for service! John C.

And TECHarry has an interesting possibility, as well. John C.

I am just curious if somehow that phone got into a different COS that has MSG waiting setup as ringing instead of lamp and that is causing it. And if not but the property has voice mail then it is possible that particular VM box has additional "outdial" notification set up and it is ringing the phone. that would certainly explain the time parameters you mentioned since notification times are programmable in most VM systems. Let us know what it was.

Oops sorry - didn't read the previous post in which my "outdial notification from VMS" was suggested. So in the words of the late, great Gilda Radner as Rosanne Rosanna Danna "Oh well - Never mind."

1 ringy-dingy, 2 ringy-dingy, is this the party to whom I'm speaking?

bditech, anything new? Inqiring minds want to know. Don't be like a lot of folks that hang around here, and find the fix, either something from us or something else, and don't bother to check back! John C. (Not Garand)

OOPS. Double post. My Bad! John C.

Uhhhh..

NOT KEEPING PROBLEM TO MYSELF STILL AT 5:15 EXT. 317 IS STILL RINGING LOST ABOUT 5 MORE HAIRS NOT TO MANY MORE TO GO.

Have you tried setting a wake up call for that room at the same time? See if it takes and then cancel the wake up call to clear the register?

Also what about trying to Delete the station then reset the system then reprogramm the station, If it is a work address issue?

You mentioned 10 minute intervals in your original post. Mitels have always repeated the WU at 5 minute intervals so I'm seriously wondering if this is related to Mitel WU at all.

:confused: If the call is answered, does it still repeat at 10 min. intervals? If not, it's an alarm call of some kind so it almost has to be from the voice mail and your customer originally described it as coming from the wake up "service". Why not find out what's heard when the call is answered and compare that to what you hear on a WU set by the console vs. a WU set by the voice mail.

And just for S&G, sign into box 317 and see if there's an uncanceled WU stuck on that mail box.

If I missed it I apologize, but what kind of VM does this property have?

got a spare superset hook it up temporary at front desk give it the same class of service as ext 317 and change its DN to 317 and wait for it to ring at
0515 - 0530 look at the display it should at least
tell were the call is originating

And the last resort, which I believe WT has done more than once, I know I have. Record entire program on paper, initialize and MANUALLY reprogram. I say manually because if it is a glitch, it'll probably copy to backup and reload and you'll still have the problem! Not something I like to do, but 1/2 a day of reprogram is better than pieces of every day for 3 weeks, unhappy customer, and those last few hairs going away. John C. (Not Garand)

Good call Dr. Lightninghorse. Best thing to do is to flush that thing out. Pull all the cards and initialize it 3 times, as Mitel recommends, then install the cards and initialize it 1 more time. Be sure to have a recent hard copy of the data base, and manually re-program it from the console. Usually only takes 20-30 min. Those darn 1's and zeroes can occupy unusual hidden places sometimes.

Make sure you have plenty of paper in the printer, put the console in either night or overflow, and dial *97 plus 7772 from the console, and in 25 minutes, you'll have the hard copy. Good luck!

I remember all those years ago (so many I'm surprised I do remember at all) when I got certified on the SX50. I did it remotely and they sent me a training video. What the video actually consited of was an advertisement thing more than anything else. It showed some hot babe driving a convertible sports car at night. She shows up at some site (steps out of the car and is in a short cocktail dress - great legs) and goes into the phone room where she proceeds to mount (don't get the wrong picture fellas)the switch on the wall connect the 25 pair amphenols , flip on the power, and, voila, the system is installed and she hops back in her car and she is off to her party. Yeah - right.

It is possible, if the thing is all prepped , preprogrammed and prewired so it is literally plug and play. We used to ship motel systems preprogrammed with a copy of the program to sub-contractors. Instructions were to call us with Proposed changes and why. Only had 1 bad experience doing it that way. Fool didn't even look at the card layout, put the 8 ONS in the 1st slot, 8 trunk in the last slot and couldn't get the 9-16 extensions or 4 of the trunks to work! Finally had to go 2 states away when I realized he had a slightly above room tempature IQ. Sometimes things just don't work no matter how hard you work at it! John C. (Not Garand)

You guys wax eccentric...by the way what is "certified"?

Here's your sign.

WT, certified is what the doc does when he sends you to the rubber room!

Oh yeah, I missed the sign!

And be careful what you say, whippersnapper, your time will come. Unless you do something stupid, like upset an old crusty type. John C.

bditech, I for 1 apologize! I just realized we've hijacked your thread for our own nefarious purposes.

What is the latest and can you give us a quick description of what you've tried and what you've found. Then, MAYBE, we can get this thing rectified. John C. (Not Garand)

Yeah sorry, I would like to know what you found out and if you have been able to rectify the problem.

PM sent. John C. (Not Garand)

Well an update on ext. 317 I did a 444 and 60500
and havent heard from them again will check today with them THANKS ALL

Let's see, from memory now, 444 = clear all features, 60500.......... HALP. John C. (Not Garand)

Oh yeah, 60500 = CFBNA to 500, which I assume is the VM hunt group. John C. (Not Garand)