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Joined: Aug 2006
Posts: 1,136
Member
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Member
Joined: Aug 2006
Posts: 1,136 |
haven't done a UCD in a while. Looked at the docs but not sure if I can do this. On UCD can you have the on hold timeout point be the original recording or a different recording which will allow them to stay in queue or is that only on ACD?
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