sundance-communications.com/forum Forums TDM Business Telephone Systems Mitel Telephones & Systems Two Questions: Configuration and AutoAttendant

I have two questions for you wizards of the phones:
1. After the auto-attendant finishes playing, the "voice" notifies the caller that they are being transferred to the operator. I've read in the instructions that you can change where this is forwareded....but of course it didn't say how. How?

2. There is this curious little serial com port on the front of the express messenger card. Is this a configuration port, like the one in the back of the unit, that I use to access CDE? If so, can someone give me a quick how-to. I've finally doctored up the PBX at my organization, but the voicemail is a mess....there are mailboxes out there that no one even knows about. I'm trying to find a way to manage it.

Thanks!

If you want to the operator from the voice mail to ring to a different phone than dial 0 from internal phones I would suggest that you go to form 19 and set up priority dial 0 at that location then go into the COS of the voice mail and add that option.

The serial port on the front of the VM card serves two purposes 1. To do some programmming on the Voice mail itself (need proprietary software to do that) and 2. To do PMS interface in hotel.

Really all the programming on the VM can be done from a phone via the administrator mailbox. I haven't looked it up but think you can also change the dial 0 routing in the VM if you would rather do it that way.

Modify the VM box for 0 (operator) in the field labeled Extension Number: type in the extension that you want the operator calls to ring to. Then change the Mailbox Type to Transfer Only.

About 3-4 years ago, I wasn't half bad with using Express Manager software. I really wasn't too hot with programming & managing the Express Messenger by phone set, though. For me, it was much easier & quicker to do it at the shop--remotely--but that was then.

My advice is to get a trained tech there on site for about an hour or two or so. In that time---he should be able to show you how to use the software and perhaps (if you ask him nicely) install it on a PC or Laptop for you. There may be a legal or ethical question there---but there should have been one left on site from the original install, I think.

I don't remember if it was proprietary "dealer" software. I didn't think it was---but maybe so. It's on floppy disks (or disk) and is a DOS program.

That program is not on my PC anymore, and I don't know where the disks are. Good Luck.