sundance-communications.com/forum Forums TDM Business Telephone Systems Mitel Telephones & Systems A little ARS help?

First off, let me thank all of you for all the help that this site and all of you have given me in the past 2 years sense i found it. That being said
I have plenty of experience with Samsung key and ip setups, but I have need to look into Mitel ARS to help with some toll restriction at a local inn.
What I need is to know which manual to read or which site i need to goto to at least have a rudimentary understanding of ARS and toll control. The system that I am using is a sx200ICP. Thanks again
RahJahh

Form 4 for Ocupied Room and Vacant Room. By default it is Internal but you can change it from Consol going to Room status.

while i thank you for the quick response, this isnt really the info that i was looking for i just need to know where to look for some examples or some explanations of ARS

The best way to troubleshoot the ARS is to start in the 'show strings' section of form 26, and work your way backwards thru the routes, COR restictions (if any) and then the modified digits.

If you have the disk that came with the 200ICP then it has the documentation on it and has a section that goes into ARS in depth.

In basic terms you are really looking at forms 22 - Class of Restriction, form 22 - Modified digit table, form 23 - route table, form 26 - leading digits and digit strings. Once you get a rudimentary understanding of how these work together it becomes fairly easy. However it can be difficult to get a grasp on it to begin with.

Thank you for the info, ill try to go from the digit strings and kinda reverse engineer it. Unfortunately, I do not have the disk of which you speak and the customer does not have it either.
I wonder if someone could point me in the right direction?

also, Ive been asked to investagate the 200icp auto attendant. If I have a trunk pointed at hunt group 300 (my voicemail group) it plays the main greeting (good so far)and then xfers to the console. Can someone please clue me in on how to have that call goto a group mailbox or distro list instead of the console.

Your probably going have to build a menu tree

https://edocs.mitel.com/default.htm
here is where you can dowload the SX200ICP documentation.

Here's the basics:

In CDE, form 26, set a leading digit, such as "9"
Then press "show strings."
Then enter the string you want to restrict, or to allow. give it a route #.
If you don't want anyone to dial it, like a 900 #, give it a route of 200, then don't make a route 200.

In CDE form 23, set up the route by telling it what trunk group to use and what modified digittable to use.

In CDE form 22, set up a modified digit table -- what to strip, what to add.

Bob's your uncle.

Now, to restrict phones, you'll need to use form 20. Entries here match what is set for the phone in form 9.

But if these are hotel rooms, you don't need to do that. you can set outgoing restriction to "internal" "local" or "long distance" from the console.