sundance-communications.com/forum Forums TDM Business Telephone Systems Mitel Telephones & Systems New message Rings

okay - then it is probably not the COS in the PBX - what kind of VMS do you have? Since the VMS is administering message waiting notification I'll bet those three mailboxes for the exts you are having problems with are out to "outdial notification to the extension" instead of lamp.

And yes, John C, I don't dial in for free. The mortgage company doesn't like me to do that.

Our voice mail is:

Corporate Office 8.5
I believe that is made by Keyvoice

I've been in and out of that computer looking at all values in the programming there for each box. But they all look the same, Unless I'm missing a setting there.

Well, I am not familiar with that VMS. But unless the phones have a voltage switch under the faceplate (they say you have to pay an extra $14 per phone for voltage adjustment though it may be just a profit center) then it can only be the voice mail. However - that being said - try rolling a line card on one of the bad stations and see if it fixes the problem. With the old 110 cards bad relays could do some strange things.

Now that you bring up the cards and bad relays
I have 3 bad cards, If I use one of those cards, when dialing the room number, it will simply hang up. Would those be the relays that are bad?

Also, I'm not aware of any voltage switches on the phones or in the walls. I've been here since the building opened.
I'll try moving a card this afternoon.

" I have 3 bad cards, If I use one of those cards, when dialing the room number, it will simply hang up. Would those be the relays that are bad?"

No, that's not going to make the phones ring, that is caused by a different part. (FYI that problem is generally described as a ring-trip.)

I suspect that Dane is correct. That is about the only semi-reasonable explanation. Do the rooms have the option of changing the notification to go to the customer's cell phone? And keep in mind that they may be able to and it was never explained to admin folks, altho enabled. If it can be done, then it probably was cancelled incorrectly by redirecting the call-out to the room extension. John C. (Not Garand)

In the VMS computer the only section is the Pager. That is disabled for the guest rooms, I have been through every option on the caller side and the desk side and I can't find anything different..


Only thing that has chnaged, since I went into the console, looked at the info and backed out, In that section of rooms, no message indicator come on. It doesn't even ring anymore.

I have yet to swap a card but I'm starting to think it's the cards.

Cards are hot swappable, so that's not a problem. If that doesn't work, there is always the system restart, especially if you guys have had some power flickers in the last few months, without pure outage that caused system to restart. John C. (Not Garand)

The power company has already told us we have "Dirty Power" so we get flickers about 2 times a month.


I jaut swapped the cards, From slot 3 to 4.
The extensions on card 3 now do not activate the Message light. But the 2 rooms in question do flash.

So From what I gather, we have 1 card thats bad. Rooms 202, 204, 203 and 131 are all problem areas and all on card 4.

Time to order some cards.

Anyone know where he can get refurbished line cards, with a 2 year warranty??????????