atcomsystems.ca/forum Forums TDM Business Telephone Systems Mitel Telephones & Systems SX-50 and Inn Line Voice Mail incorrectly FWDing

If you call voicemail directly from an admin station that has a mailbox, does it ask for your password, or does it play the main greeting??

it plays the main greeting, then I have to dial #MBX, and then it asks for passcode.

This is going to sound stupid, but is the SS card a DNIC OR a COV? That would explain why the VM answers, but gets no data. In both cases the interface card actually reads the display info from the data stream, but the info is not the same. John C.

It is an 8 port DNIC. When I monitor the port, it shows get digits, then plays the main greeting. Do you guys know if the DNIC is the problem? We are going to try and find one and replace it just in case.

I also had Innovations email me the install manual, and I have everything set the way it shows. I also, hooked up a SS to one of the ports and it works okay.

I forgot to try looking at the display of the superset, although I did look while I was ringing it an it showed the extension I was calling from.

If it was showing the calling ext number then it is probably working correctly. A total check would be to see what the display is when a call is forwarded from a room. You're going to have to call a room that is set to forward to VM and see what the display is when the call gets to the SS. Also, be sure to check ALL the SS ports that calls go to. You probably have a 4-port VM with port 4 in a separate group that does call-outs to set MW lamp on or off, as appropriate. But, the room phones should not call that extension/group to retrieve messages. Do the phones have a stored speed dial number to retrieve messages? Or directions to dial a code that actually is the group access code? John C.

The phones have directions to call the pilot number of 555. I am not sure about which port is defined to be used for MWI on/off. I can check that as well. I have to find out if we have a DNIC coming in. The one thing thaat did happen when I called the SS, it showed 303 and then all lines after that. I need to try the call to a room, with the SS plugged into the port, should it show the digit string with the transfer to MBX code, or will it just show what ext is calling the VM?

It should show 'some' indication that the call is forwarded from ext (room #). It will probably also show the original source of the call, generally it would be a trunk number, but in a 'room-to-room' call, it may show the originating ext, but that wouldn't be necessary, unless the VM is also performing AA duty. It should read something like "FWD FROM (room #)". (It's been 10 years since I installed an Inn-Line on a 50!) John C.

If the voice mail/AA answers, when it's called, and you can clearly hear the machine, the problem is not the DNIC cards (Mitel or dialogic).
The voice mail answers with the AA greeting if it does not recognize the extension number that's calling it.
Keep it simple. If you call voice mail, and it doesn't know who you are, it's either the box doesn't match the extension number, or the voice mail isn't receiving the digits properly.
If it's not receiving the digits, the problem would be the COS programing of the DNIC ports in the Mitel.
Work on the simple stuff, then worry about the forwarding, MW, wakeups, etc.