atcomsystems.ca/forum Forums TDM Business Telephone Systems Mitel Telephones & Systems SX-50 & COVoice

I seem to be missing something, and I know I've done this before! Trying to call forward external from an extension to an 800#. Works fine out of the PBX (off-hook, 56(follow me), 55( abbreviated dial access), 63 (random bin # where the number is stored). When I call the ext. from another, it call forwards off site just fine. When I call into the COVoice auto attendant (night mode), it tries to grab an outgoing trunk, and then drops the outgoing trunk, sending me to the main menu. Trunks are ground start and no reversals. Extension is allow 3 (all calls). I can dial from the extension 800 calls just fine. Any ideas?

You have to allow external call forwarding, forwarding ext. to Abr. speed dial 5563, allow Trunk to Trunk Transfer and Disconnect supervision.

Those are all set. The extension does call forward. It just won't through the COVoice auto attendant.

Can you complete the trunk to trunk transfer from a SS4 set with the same COS??
Can you do it from the console??
Is the COVoice releasing before the connection is completed???

If I call the extension (115) from any other extension or the console, it does call forward externally to the number in the speed dial bin no problem. It seems that when the second trunk is accessed from COVoice, it drops immediately (sort of winks). The packet says 1,11,9.? and drops the call.

Not sure this is a Covoice issue. Can you call in from the outside let the operator answer, then transfer to Ext 115. See if it works, if not then something in programming is not setup correctly (trunk to trunk transfer)

Yes, call in from outside, answer from the console, transfer to 115, 115 forwards to the external number.

You have to make sure that CoVoice's ports allowed to perform external transfer and its allowed in their COS.

As I mentioned earlier, set up a phone with the same settings as the voice mail port. If you can complete the transefer manually, then you know you issues are in the COVoice! If you can't do it manually, correct the Mitel settings, then move onto the COVoice. Voice mails and auto-attendants only automate the steps that a 'real' phone would have to do manually.