sundance-communications.com/forum Forums TDM Business Telephone Systems Mitel Telephones & Systems SX-200 Call forwarding

Just reading here, I'm thinking someone had you setup a dnd key, the make busy key is only available to acd agents only, maybe someone had you set it up with a dnd key. I believe for your scenario the toggle key solution will work but that is dependeny on your feature level and the set type read the documentation to verify that for sure. On a seperate note type of a CEO uses a ss420 anyhow.

On thing to consider when using dnd to re-route calls is that it uses form 19 for reroute.

Call Forwarding - Toggle Keys
Description
This feature allows users of all DNIC SUPERSET telephones to direct their call forwarding (Always, Busy, No Answer, Busy/No Answer) temporarily to another destination with a touch of a button. You may toggle back and forth between one forwarding mode to another without having to reprogram the forwarding destinations.
This is very convenient for people who leave their desk phone and use a cordless phone for short periods of time. In this case the user could press a Forward Always button on his desk phone when he leaves his desk and takes his cordless. After returning, he would press the Forward Always button again to return the forwarding to its normal state.
The attendant can also cancel call forwarding for all extensions at once. The console operator can disable all the call forward modes for an extension if the system option Feature Level is set to level 1 or greater. See Attendant Call Forward Setup and Cancel.
Conditions
• The toggle keys Forward Always, Forward Busy, Forward No Ans, and Forward Busy/NA are available for the SUPERSET 400 and SUPERSET 4000 series telephones, but not for SUPERSET 3DN and SUPERSET 4DN telephones.
• The toggle key (feature key) for the forwarding type must be programmed. The keys are Forward Always, Forward Busy, Forward No Ans, and Forward Busy/NA . These feature keys (excluding Forward Always) are dependant on the MOSS System Option 102, Feature Level being set to level 1 or greater.
• Pressing the Forward All feature key when some call forwarding types are enabled, disables all destinations programmed for all the call forwarding types. Pressing the Forward All feature key when all the call forwarding types are disabled, enables all the destinations for all the call forwarding types that have been programmed.
• The toggle keys for call forwarding can be used with PKM keys.
• Pressing the feature key for the forwarding type activates the call forwarding for that particular type of call forwarding, for internal and external calls if the destinations are programmed. If there is only an internal call destination programmed, then only the internal calls for that type of call forwarding will be activated, and vice versa.
• The LED of the feature key will be on solid when the call forwarding is enabled for either the external or internal calls of that particular type of call forwarding.The LED of the feature key will be off when the call forwarding of that particular type is disabled for internal and external calls.
• Pressing the feature key for the forwarding type when the LED is on solid disables the internal and external destinations for that particular forwarding type.
Programming
• Program a feature key for the forwarding type. The feature keys are Forward Always, Forward Busy, Forward No Ans, and Forward Busy/NA . See Feature Keys.
• Program the destinations for the call forwarding. See Call Forwarding.
Operation
• Press the programmed feature key: Forward Always, Forward Busy, Forward No Ans, or Forward Busy/NA .

yes should be available to all DNIC users

Yes should be available to all dnic users provided you are feature level 1 or greater as stated above.

The console may not be accepting the speed dial # because it may be confusing it with FAC 8, bin 60. Try setting up a speed dial that doesn't start with 8 (some unused leading digit, maybe?).

Or try setting an extension that CFAs to 860.

Did you ever get this figured out?