sundance-communications.com/forum Forums TDM Business Telephone Systems Mitel Telephones & Systems Picking up Auto Attendent operator calls on 200 EL?

I have a Ski resort that has a 200 EL with Express Messenger. They just had me set up the 4 ports EM to answer lines when in Night 1; however when someone enters 0 in AA they ring to an LDN on console but the TAFAS doesn't work...which I figure it's because it not a TAFAS call once the AA answers. Any way to pickup a 0 call to a console with an analog set? The TAFAS works fine when in day service and lines ring to LDN.

You are correct for TAFAS to work when the LDN is ringing it must be the first ringing assignment which in this case it is not. Maybe when the system in Night Service you may want to re-route the call directly to the LDN, just a thought. The SX200ICP has ring groups to resolve this problem but it also has many draw backs when assigning someone to a ring group

Could you set up a hunt group containing the target stations and make the hunt group the Priority Dial 0 for those calls?

Check the COS of the analog set. When option 250 (TAFAS during day service) is enabled, then tafas ONLY works in day mode. You can't have it work in both day and night mode.

I don't think your problem is the fact that it gets to the console after being transferred by the AA. If this is an EL you probably have "Tafas available during Day service" enabled. If there is not an option (like in the ICP) to allow Tafas in both Day and night service then with "Tafas during day service" on the EL will then stop Tafas working in Night. If you take the Day service option out then it will work in night but not in day. Can set night up to a night bell or to ring on a phone and put the phones that need to answer in a pickup group.