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Joined: Apr 2009
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I'm helping a friend with their Mitel Superconsole and sorry but I don't know this tech at all. The old Printer broke down and was unable to be fixed. So they got a new printer. They used the printer to automatically print whenever a quest used the phone for long distance or local; however the new printer is not doing this. Is there something that needs to be done to get it to start?
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Joined: Apr 2007
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ensure the console has the power supply installed and is the new printer the same baud rate, parity, stop bits as programmed in the switch?
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Joined: Apr 2009
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and how do I go about checking the baud rate, parity and stop bits?
I know nothing about the thing, the owners don't either.
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Joined: Aug 2006
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Was the old printer hooked up to the console directly?
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Joined: Dec 2005
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RIP Moderator-Mitel, Panasonic
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RIP Moderator-Mitel, Panasonic
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I'm going to assume that you DID get a serial printer. And, that the printed info was NOT priced! The Mitels that use the Superconsole 1000 are capable of 300 to 38,400 baud, even, odd, or no parity, 1 or 2 stop bits, and 7 or 8 bits. Are you getting ANY 'garbage' at all? If not, you need to get at least 'garbage' or you'll never succeed. I believe that most Mitels are set to 1200 none 8 and 1. At least that is the concensus among the techs I have worked with. Keep in mind that you may have a failure to output the calls from the Mitel. A serial tester will tell you if the data is even coming out of the Mitel. (Radio Shack would be 1 place to look for that.)
All that said, if the calls were priced when they printed, you have 3 possible problem locations. Printer, pricing device, and the Mitel output.
Hope all this gets you started in the right direction. John C.
When I was young, I was Liberal. As I aged and wised up, I became Conservative. Now that I'm old, I have settled on Curmudgeon.
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Joined: Apr 2009
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how do I check what the thing is set on?
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Joined: Feb 2007
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You have to check that settings in the Maintenance and then read a Manual for Printer and set it up accordingly.
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Joined: Jul 2003
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If your friend would spend a few dollars and get a trained tech to install it, he would be likely doing you and himself a favor.
What you are trying to do for your friend really should be done by a tech. It is, IMHO beyond the scope of this board to offer a layperson any greater info than that which you have received.
Good luck.
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Joined: Aug 2006
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And as was mentioned earlier make sure that you have the external power supply hooked up to the console
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