sundance-communications.com/forum Forums TDM Business Telephone Systems Mitel Telephones & Systems 2 phones with 1 voicemail

I have a Mitel SX200 ICP with integrated voice mail. One person has 2 different offices with different extensions and would like one voice mail box. Is there a way to make the message lights on both extensions turn off and on to one box? Or is there a way to make two extensions with the same number that will act as the same extension from both locations?

Thanks Mike

I think that either a mailbox key on the second set or the secure hot swap feature will do what you want.

If you are doing hot swap the phones have to be identical types

What is "hot swap" ?
Yes the phones are both 4025's.

Secure hot swapping enables a user to exchange programming between any IP Phone, DNIC set or station that is enabled to support the feature and the user's own PIN-protected device.

To initiate a secure hot swap, the user enters a feature access code on the "originating" device, followed by the Directory Number (DN) and PIN associated with the user's "destination" device. Most settings are exchanged, including key programming, tenanting information, COS, COR, call routes, and device-specific programming such a hunt groups and pickup groups. The only settings not exchanged are those associated with the physical device itself such as its MAC address, CESID, and Comments. To unswap a pair of devices, the user re-enters the hot swap feature access code from either device. No PIN is required.

Secure hot swapping allows a number of users to share a single physical telephone. Each user is assigned a virtual or "phantom" device, with personalized programming, which they can hot swap onto the shared telephone when the need arises. This functionality is suited to open environments such as factories and sales offices.