atcomsystems.ca/forum Forums TDM Business Telephone Systems Mitel Telephones & Systems Call forward no answer timer - 3300

Still on my never-ending mission to completely screw up this thing...

Long story short, we originally had our CFNA timers set to 16/17 seconds (default?) so that if a call was forwarded to a cell or home phone, the system would pull it back before the cell or home phone answering machine/voicemail would pick up.

Recently this was changed at the request of one of our owners so that the cell voicemail WOULD pick up, so I increased CFNA timer to 25.

Eventually myself and the rest of the crowd thought that was a bad move. Now, we decided to change it back, which works, but when I call a forwarded phone from inside the office, it still gets to the cell vm no matter what.

I've changed the CFNA timers for IP phones (all 5340s), PRI Trunks, Consoles, and Voicemail.

Is there a different timer or COS I should look at? All other paths work correctly (call from outside to forwarded phone, call from outside to voicemail and press 2 for cell...outside call to console then forwarded, etc).

I am assuming you do not have split call forwarding enabled.

Dane, you may have something there.
Go to the maintenance screen and under commands type "locate feature extension xxx".
This will show you if the user has enabled something like call forward always...

Dave

I think it might be some kind of supervised versus non supervised transfer issue.

Are you using mobile extension for this type of operation?

We have mobile extension but it isn't enabled. I'll check the other stuff tomorrow and report back.

Look into mobile extension for those mobile users. Rings both cell and desk phone, call can be answered at either. Cell phone can transfer caller back to an internal extension.

Here's the update...

IP Device ID: 59
Circuit Location : 1 3 1 59 1
Extension : 6467
Active Features :
Call Forward Always: 2x7x7x4x74
Phone Lock: UnLocked
MAC Address : 08:xx:xx:xx:55:44

(FYI - edited out private info hence the x's)

I think this is definitely supervised/unsupervised issue - when I call his phone and it's forwarded, I don't get his name on my display, which tells me its just sending it like a normal external call (like a speedcall).

Any ideas on how to turn this off or change it would be appreciated...also have a call into our vendor but they're not responding well.

Have you looked at your No Answer Recall Timer? The CFNA timer is only how long it rings at the phone before it it sent off to the forward destination. The NART determines how long it stays at that destination before the system recall it.