atcomsystems.ca/forum Forums TDM Business Telephone Systems Mitel Telephones & Systems Call forward no answer timer - 3300

Thats set to 180..I thought about cutting that down but I know it has to be higher than CFNA.

How about the timer in the COS of the trunks?

Not sure I understand...
The "locate feature" response showed that the phone was call fwd always to an outside number.
So, in that condition, the system will always pick up an outside line and dial that number. Never would the internal vmail pick up.
Am I missing something? ;>)

Dave

Correct, the phone is forwarded. If you call that forwarded phone from an outside line, it will call that number and ring until the CFNA (call forward no answer) timer kicks in and pulls the call back to the call routing alternate destination which is voicemail. My problem is that calling from outside works as expected, calling from inside doesn't.

I don't believe a DID call would follow the reroute scenario, just one transferred via auto attendant.

If the phone is forwarded/rerouted in a no answer condition then the CFNA timer determines when the call gets forwarded. If you have a Call Reroute 2nd programmed then the Answer Plus rerout timer determines when the call routes to that destination. If that timer in the phones COS is 0 then the system reroute timer controls when the call routes to the 2nd destination. Again, you have to check the options in all of the devices involved, phones and trunks.

pm sent

It actually does - on the 5340 phones you turn on call forwarding, and there's a list of profiles you can pre-set if you want several call-forward destinations (you can only use one at a time).

So at my phone, I turned on call forwarding and set it to my cell phone.

Someone calls me from outside the office - it rings my cell 3 times (as a supervised transfer), then pulls back to our Mitel voicemail. Thats working perfectly, and adjusting the CFNA timer adjusts how long the system calls that outside line before it pulls back. Therefore we adjust the CFNA timer to pull back before the cell phone voicemail picks up.

Now, when someone calls me by dialing my extension, it goes straight to my cell phone and subsequently the cell voicemail. I *believe* this is happening because the system knows the phone is forwarded and therefore has the originator calling the cell directly, like a speedcall.

I believe transferred calls do not get treated that way.

I just want it to be consistent - if a phone is forwarded, I want the forwarding behavior to be the same across the board, whether its transferred, a direct DID call, autoattendant, console, or an internal call.

I don't know but this seems like one of those "the phone system is too smart for it's own good" kinda thing.

You're auto-attendant is doing a SUPERVISED transfer. It's waiting to see if there's an answer, then pulling back, and putting the call into your voice mailbox. The auto attendant has no idea where the call is ringing. It doesn't care. It's just waiting for the timer to expire, before doing it's job.
If the auto-attendant was doing an UNsupervised transfer, there'd be no way for it to bring the call back.
You're mixing apples, and coconuts, when you're talking about transfers and forwarding.