sundance-communications.com/forum Forums TDM Business Telephone Systems Mitel Telephones & Systems Mitel 3300 Call on hold timer

Call on hold timer

If we put a call on hold and do not pick it back up after 30 seconds it rings, and rings and rings.

We want to change it to 60 seconds , however when I change the Call on hold timer in the COS. SAVE it reboot the Mitel.

No joy at all,,, still 30 seconds and it rings back, can't see what I'm missing.

Which COS did you make the change to? The trunk or the station? If it was the station and you don't have Use Called Party Call Hold Timer set to yes, it will use the trunks value, or just change the timer in the trunks COS. No need for a reboot.

Hello Johnp

Thanks for the response

I have made changes to both COS Trunk and station.

I set both to Use Called Party Hold Timer to Yes
and
I changed the Call On Hold Timers 180

However still no joy Still rings after 30sec

Dam Mitel !!!!!

Is this a digital, analog or console phone? If it is an analog, how are you putting the caller on hold?

Mitel Model: 5207 IPPhone (digital)

use the Red on hold button

From the Knowledge Base

When using the call hold recall functionality, the originating class of service will dictate when the call hold recall timer will kick in. For example an inbound trunk call will always assume the trunk class of service and all timers which belong to it.

However, if the COS option “Use Called Party Hold Timer” is set to Yes, then the terminating (Called) party’s Call Hold Timer will dictate when the call hold timer will kick in.

So it should be working… double check COS.

Does it also recall after 30 sec on a station to station call?

OK cool thanks for your help

It is working fine now when I changed the

Use Called Party Hold Timer to Yes
and
I changed the Call On Hold Timers 180

initially it did not take affect but after 30mins all is working fine

Not sure way the changes didn't take affect straight away...

Thanks for helps guys,,,, superstars