|
|
|
|
Joined: May 2007
Posts: 218
Member
|
|
Member
Joined: May 2007
Posts: 218 |
I am having a brain fart.
I have a sx200EL system with CF external enabled and it works fine for all calls except the DID calls to that extension do not get forwarded. When the customer tests it with the DID he gets a fast busy. I have enabled everything that needs to be enabled including option 815 CO/DTS honors forwarding.
I know I am missing something but can't come up with it.
Anyone know what is missing?
Located in Southern California.
Mitel, Avaya, Nortel and Hitachi Products and services for Hospitality and Business sectors. Tel: 1-800-329-7971
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
|
Joined: Jul 2003
Posts: 1,136 Likes: 1
Member
|
|
Member
Joined: Jul 2003
Posts: 1,136 Likes: 1 |
Try Form 30 device interconnection
|
|
|
|
|
Joined: Sep 2006
Posts: 372
Member
|
|
Member
Joined: Sep 2006
Posts: 372 |
Also double check COS 313 to 319
JimmyV
"Well informed people know it is impossible to transmit the voice over wires. Even if it were, it would be of no practical value" Boston Post, 1865
|
|
|
|
|
Joined: May 2007
Posts: 218
Member
|
|
Member
Joined: May 2007
Posts: 218 |
Thank you for your input, form 30 allows all devices to interconnect.
All options 313 to 319 are enabled.
Still the DID does not follow the CF.
It's a strange one!
Located in Southern California.
Mitel, Avaya, Nortel and Hitachi Products and services for Hospitality and Business sectors. Tel: 1-800-329-7971
|
|
|
|
|
Joined: May 2005
Posts: 370
Member
|
|
Member
Joined: May 2005
Posts: 370 |
If it is local to this one ext you may want to check your ARS and make sure the number being forwarded to is completely in ARS no quantity to follow or wild cards. Does this happen on CF always/Busy or CF NA
If its forwarded via for 31 make sure system option 21 is enabled
Alex Kroger
Pinnacle Communications Corp
Mitel/Hitachi
Nationwide Hospitality Provider
|
|
|
|
|
Joined: Jul 2003
Posts: 1,136 Likes: 1
Member
|
|
Member
Joined: Jul 2003
Posts: 1,136 Likes: 1 |
|
|
|
|
|
Joined: Sep 2008
Posts: 392
Member
|
|
Member
Joined: Sep 2008
Posts: 392 |
Since External CF uses Abbreviated Dial, how about option 245 in the COS of the DID trunks?
|
|
|
|
|
Joined: May 2007
Posts: 218
Member
|
|
Member
Joined: May 2007
Posts: 218 |
Thanks, Tried all of that, I know this is a strange one.
I've done this a hundred times without a problem.
My next best idea is to create a new class of service for the user and only activate the feautes I need for the CF.
It must be a feature conflict. I would call Mitel but it is an EL so they will charge us.
I will keep you posted.
Located in Southern California.
Mitel, Avaya, Nortel and Hitachi Products and services for Hospitality and Business sectors. Tel: 1-800-329-7971
|
|
|
|
Forums84
Topics94,527
Posts640,018
Members49,852
| |
Most Online5,661
May 23rd, 2018
|
|
|
1 members (BrianS),
329
guests, and
52
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
|
|
