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Joined: Feb 2006
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We have just taken over a 3300, user has a 4025 phone and when she is on a call if a second call comes in a light flashes to alert her but she would prefer the second caller to get busy tone.
Pointers please on where to look in the programming.
Thanks
Have you tried turning it off and on again!!!
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Joined: Feb 2006
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Just to add that the first alternative for 'Busy DID' on that extension is set to normal.
Have you tried turning it off and on again!!!
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Joined: Sep 2006
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Delete the second multiline so that the prime is a single line. You will need to check the rerouting and forwarding to ensure the caller doesn't follow one of those routes.
JimmyV
"Well informed people know it is impossible to transmit the voice over wires. Even if it were, it would be of no practical value" Boston Post, 1865
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Joined: Feb 2006
Posts: 42
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Just been on site to test, when a second call comes in on the users extension 'Waiting' appears in the display and 'Trade' option appears above one of the soft keys.
Line type is set to single.
Have you tried turning it off and on again!!!
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Joined: May 2005
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I believe you will need to turn off call waiting in her class of service (I'd make a distinct class for her).
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Joined: Feb 2006
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Thanks for that pointer, I have been right through all the COS options and I can't see Call Waiting, is it called something else on a Mitel.
Have you tried turning it off and on again!!!
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Joined: Sep 2008
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In the Mitel it would come under the Camp On timer. When you are in the form and hit the help button on the top right it will open up a new screen that explains the options.
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Joined: Feb 2006
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Thanks for that Steve, it was the COS/Auto Camp-On Timer for the Trunk, field needs to be blank.
Have you tried turning it off and on again!!!
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