SX-50 Incoming calls issue

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SX-50 Incoming calls issue #111691 05/11/10 07:21 AM
Joined: Apr 2010 Posts: 24 Harrisville, MI jbo Member
jbo Member Joined: Apr 2010 Posts: 24 Harrisville, MI	I have a mitel sx50 that has two trunks on it, it was working fine for a week and now it will ring twice when calling into the main line and then go to a busy signal, the console will continue to ring but when answered its a dead line. Nothing is showing on the display, when the call comes in if you get it on the first ring you can answer it. Any ideas?

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Re: SX-50 Incoming calls issue #111692 05/11/10 12:09 PM
Joined: Dec 2005 Posts: 7,056 Fayetteville, NC Lightning horse RIP Moderator-Mitel, Panasonic
Lightning horse RIP Moderator-Mitel, Panasonic Joined: Dec 2005 Posts: 7,056 Fayetteville, NC	Check lines with system disconnected using butt set. Check for foreign devices on the line, like ALARM SYSTEMS that answer after 2 rings after a call that rang 6-10 times before being answered. Check for defective c.o. line protection. Check for system transferring call to port that is/was for AA that no longer works/removed. And last but not least, the trunk card! When I was young, I was Liberal. As I aged and wised up, I became Conservative. Now that I'm old, I have settled on Curmudgeon.

Re: SX-50 Incoming calls issue #111693 05/11/10 12:10 PM
Joined: Feb 2007 Posts: 2,473 new york, new jersey vad60 Member
vad60 Member Joined: Feb 2007 Posts: 2,473 new york, new jersey	Disconnect a line from system and dial in. If same result you know who to blame. Is that GS or LS trunks?

Re: SX-50 Incoming calls issue #111694 05/12/10 05:25 AM
Joined: Apr 2010 Posts: 24 Harrisville, MI jbo Member
jbo Member Joined: Apr 2010 Posts: 24 Harrisville, MI	LS Trunks, I will disconnect one of the lines ans see what happens. Then troubleshoot from there.

Re: SX-50 Incoming calls issue #111695 05/12/10 06:59 AM
Joined: Jan 2005 Posts: 15,394 Likes: 17 Fayetteville, NC EV607797 Moderator-Vertical, Vodavi, 1A2, Outside Wire
EV607797 Moderator-Vertical, Vodavi, 1A2, Outside Wire Joined: Jan 2005 Posts: 15,394 Likes: 17 Fayetteville, NC	Make sure that the polarity is correct on the trunks too. Ed Vaughn, MBSWWYPBX

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