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#111989 - 06/25/10 01:04 PM SX200 EL Controller  
Joined: Oct 2005
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Phil Offline
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Phil  Offline
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Saint Augustine, FL
The call accounting box does not respond when someone calls out from the hotel. It is an Innform XL. The printer attached to the Innform does print wakeups, and the message every six hours about how many phone calls have gone through (always zero, right now). My question is: If it is printing wakeups, can I assume the cable from the printer port to the Innform is good, and thus to the printer? I can only see one pair that would have all that data on it. In form 34, all data is sent to the printer port, except for PMS data, and that is sent to a dataset.


Phil

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#111990 - 06/25/10 01:08 PM Re: SX200 EL Controller  
Joined: Feb 2010
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jonmyk Offline
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jonmyk  Offline
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Wooster, Ohio
Check to make sure SMDR is being sent to the Innform by connecting your laptop to the serial cable coming from the switch. If it is sending SMDR then make sure the Innform is in the right mode to pass the correct data through to the PMS and the printer, usually Mode 7


Jon


"It is better to keep your mouth shut and appear stupid than open it and remove all doubt"

Mark Twain
#111991 - 06/25/10 01:19 PM Re: SX200 EL Controller  
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Phil Offline
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Phil  Offline
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Joined: Oct 2005
Posts: 788
Saint Augustine, FL
There are adapters galore on the back of this thing, changing from serial to phone cord, punched down to distribute it, and then back to line cord again. Where do you suggest I test? And if it is not sending SMDR, then what? If it is in the right place in form 34, and the data parameters are good, I'm afraid I don't know where to look then....


Phil

SCCE, TTA, CTP
#111992 - 06/25/10 01:36 PM Re: SX200 EL Controller  
Joined: Aug 2005
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telephoneguy Offline
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telephoneguy  Offline
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Joined: Aug 2005
Posts: 2,135
salinas, CA, USA
First, go to form 34. This will tell you what port should be printing the SMDR. If SMDR is not in that table, there's your problem.

The port will either be an extension or "Printer Port." If it's "Printer port" then connect your serial onto the printer port on the back of the EL main cabinet (the one that has the processor in it).

If it's an extension, find the PLID and trace the cross-connect until you come to a flat device marked "Mitel Dataset 1103" or "2103" or something similar. Connect to the back of it and see what you get.

You can find out Baud and Parity from the Printer Port in Maintenance: "Show" "settings" "printer_port"

You can find the speed and settings for the Dataset in form 18 I believe it is.

Once you've affirmed good SMDR at the system, go to the InnForm XL. One of the cables, or else one of the ports (depending on the vintage of InnForm XL) will say "SMDR." Remove whatever's attached there, and look for data at the same speed and parity that you did on the EL cabinet or Dataset.

If you got no data at the EL, then your programming is wrong. If you got data at the EL but not at the InnForm, you've got a wiring problem. If you get data both places, but not on the InnForm's printer, you've got a problem with InnForm and you need to call their tech support.

To work on the Innform itself, you will need the manager's passcode.

Hope that helps.

#111993 - 06/25/10 01:42 PM Re: SX200 EL Controller  
Joined: Aug 2005
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telephoneguy Offline
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telephoneguy  Offline
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Joined: Aug 2005
Posts: 2,135
salinas, CA, USA
Oh, one other thought: On some models of the InnForm, the baud and parity for the printer could be set differently from the B/P of the SMDR. make sure that it matches both ways. It's something like, go into manager's mode, select program 14 (or something like that), select the right serial code... like maybe "93" means "1200-7S1 In and 600-8N1 out."

Remember that in serial, both ends of the cable need to be at the same speed for each set of devices. EL and Innform need to agree; Innform and printer need to agree.

There should also be a little green light on the Innform that flashes when you receive SMDR.

Remember to test from a CHECKED-IN room number.

#111994 - 06/25/10 02:05 PM Re: SX200 EL Controller  
Joined: May 2007
Posts: 210
Mitel Tech Offline
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Mitel Tech  Offline
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Joined: May 2007
Posts: 210
California
One common error, if SMDR is not enabled in all the outgoing trunk groups in the Mitel you will not generate call detail.


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#111995 - 06/25/10 03:07 PM Re: SX200 EL Controller  
Joined: Nov 2006
Posts: 196
TECHarry Offline
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TECHarry  Offline
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Joined: Nov 2006
Posts: 196
Winchester, VA
If the printer connected to the InnForm is printing wakeups set and made by the Mitel, then there isn't an issue of parameters or wiring any place along the way. That info will only come from the Mitel and any data from the Mitel will ride on the same port parameters and wiring.

If Form 34 shows all data going to the printer port (and if SMDR is included in this Form) then my money is on Mitel Tech's answer, with a possible addition. Check the COS of both the trunks and the stations to see that #700 'SMDR - Does Not Apply' is disabled and also that #703 'SMDR - Overwrite Buffer' is enabled. If this is an existing site (which I'm guessing it is because of the clutter behind the InnForm), it's doubtful that #700 is wrong but if #703 was left disabled and the CA has been down for a while, the SMDR will shut down if the buffer fills up but other data like wakeups will come through.


Harry at Telecom Equipment & Consulting
Specializing in Mitel systems for the Hotel/Motel industry
www.TECHarry.com
#111996 - 06/25/10 06:19 PM Re: SX200 EL Controller  
Joined: Dec 2005
Posts: 6,264
Lightninghorse Offline
Moderator-Mitel, Panasonic
Lightninghorse  Offline
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Posts: 6,264
Fayetteville, NC
First question should have been, DID IT EVER WORK?! 2. What changed? Thunder storm, power failure, Motel manager/desk clerk that knows just enough to hose the system?
Have you tried a power restart of all bays? Simple things first. (Oh, we'll lose all the calls in storage. SO WHAT, GET IT WORKING! Those customers are lllooonnnggg gone!)


When I was young, I was Liberal. As I aged and wised up, I became Conservative. Now that I'm old, I have settled on Curmudgeon.
#111997 - 06/25/10 06:19 PM Re: SX200 EL Controller  
Joined: Dec 2005
Posts: 6,264
Lightninghorse Offline
Moderator-Mitel, Panasonic
Lightninghorse  Offline
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Posts: 6,264
Fayetteville, NC
Oops, double post. frown


When I was young, I was Liberal. As I aged and wised up, I became Conservative. Now that I'm old, I have settled on Curmudgeon.
#111998 - 06/26/10 05:14 AM Re: SX200 EL Controller  
Joined: Apr 2010
Posts: 39
Jason pell Offline
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Jason pell  Offline
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Joined: Apr 2010
Posts: 39
Chattanooga TN
I would check the mode your in!I have a customer that every storm resets it to 0 or 9 I think and all I do is put it in mode 7!I also have had to replace the chips on it.I think they are 1488 and 1489 may be wrong!Its early!

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