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Joined: Jan 2004
Posts: 75
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Joined: Jan 2004
Posts: 75 |
I don't know where to start, need support in programming in skin VM (customer press the #1 button, erased it!!!)
I need help on phone system itself, the CFNA for about 10% of the extensions is NOT WORKING. I am not a free loader, willing to pay, I am an NEC and Nortel guy, call me 704-334-7350 please thanks. :bang:
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Joined: Aug 2005
Posts: 2,125
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Joined: Aug 2005
Posts: 2,125 |
Don't Panic.
Step 1: Did the customer have a backup through Express Manager? I probably already know the answer, but it never hurts to ask.
Step 2: Do you know how to access Express Messenger? If so, you can manually set the options and rebuild the database.
As for CFNA, the customer can set all of the CF options from the blue Superkey on their Supersets. Show them how to do this, and you'll be a hero.
How did you come to be servicing a Mitel, and what happened to their vendor?
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Joined: Dec 2005
Posts: 7,056
RIP Moderator-Mitel, Panasonic
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RIP Moderator-Mitel, Panasonic
Joined: Dec 2005
Posts: 7,056 |
You can 'probably' also set up CFNA from the console. (This depends on whether or not the console COS allows it) Look in console user guide for instructions. John C.
When I was young, I was Liberal. As I aged and wised up, I became Conservative. Now that I'm old, I have settled on Curmudgeon.
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Joined: Aug 2005
Posts: 2,125
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Member
Joined: Aug 2005
Posts: 2,125 |
Hey, you guys are in the same ballpark... :hm:
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Joined: Dec 2005
Posts: 7,056
RIP Moderator-Mitel, Panasonic
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RIP Moderator-Mitel, Panasonic
Joined: Dec 2005
Posts: 7,056 |
MichaelS is welcome to contact me via PM. I don't initiate contact because I feel like it could be seen as taking unfair advantage of my moderator position.
When I was young, I was Liberal. As I aged and wised up, I became Conservative. Now that I'm old, I have settled on Curmudgeon.
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Joined: Jan 2004
Posts: 75
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Joined: Jan 2004
Posts: 75 |
Sorry guys for some reason its not notifying me when a thread is answered. I got "asked" to help them because I maintain their NEC systems. Their dealer went out of business.
I should not have, and that's what I get for being a nice guy LoL. I am really in over my head I think.
No back up, really don't know anything about the Mitel. Help, I am trying not to panic, thanks.
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Joined: Aug 2005
Posts: 2,125
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Member
Joined: Aug 2005
Posts: 2,125 |
Pssst. Send LH a PM. He's in your neighborhood-ish.
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Joined: Jan 2004
Posts: 75
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Member
Joined: Jan 2004
Posts: 75 |
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