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Joined: Sep 2010
Posts: 62
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Joined: Sep 2010
Posts: 62 |
Hello,
I'm having trouble with a remote IP phone. When I plug the phone at home it get the IP, but when I dial a number I can't hear anything same if someone call me too. I opened all the ports on the firewall. Do I have to do anything on the Mitel HX 5000 for this to work right?
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Joined: Aug 2005
Posts: 2,125
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Joined: Aug 2005
Posts: 2,125 |
If it nails up the call but you don't get a voice path, your UDP packets are not getting through. Open the UDP ports.
Following the instructions in the technician's handbook for the Teleworker should set you straight.
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Joined: May 2005
Posts: 526
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Joined: May 2005
Posts: 526 |
I assume you are behind a NAT where you say ports. In the 5000 you will need the NAT IP Address set in IP connection 6000 without it no audio or one way audio
Randy
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Joined: Jul 2009
Posts: 4
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Joined: Jul 2009
Posts: 4 |
Make sure the IP SETTINGS on that extension are set for NAT. They are set to NATIVE by default.
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Joined: Mar 2005
Posts: 245
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Joined: Mar 2005
Posts: 245 |
The problem with voice and NAT is the RTP packet flow. The RTP packets can jump from port to port. You need a VPN tunnel for this to work correctly.
Jim
NCSS NCTS NCTE CS1000E 5.5 CallPilot 5.0
MITEL 5000 3300 NuPoint
"If I had known it would turn out like this, I would have become a locksmith"
Albert Einstein
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