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Joined: Apr 2010
Posts: 24
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OP
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Joined: Apr 2010
Posts: 24 |
SX-50 system
When I set up a couple of trunk lines last spring everything was working fine. Now, for some reason, If a call is using trunk one and a second call comes it, it gets a busy signal instead of using the second trunk. I am not sure what changed or where to even look to see whats going on. If a call is using the 2nd trunk line and you call into the system it will ring the console like it is supposed to. Is it on the telco side to setup the hunting or on the sx-50 side?
Any ideas for me.
Thanks
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Joined: Oct 2004
Posts: 1,057
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Joined: Oct 2004
Posts: 1,057 |
The incoming hunt pattern is controlled by the trunk provider, not the Mitel/PBX.
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Joined: Apr 2010
Posts: 24
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OP
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Joined: Apr 2010
Posts: 24 |
Thats what I was thinking just wanted to make sure, thanks
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Joined: Dec 2005
Posts: 7,056
RIP Moderator-Mitel, Panasonic
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RIP Moderator-Mitel, Panasonic
Joined: Dec 2005
Posts: 7,056 |
Ask the customer if they have changed LEC's. Or are using Vonage, Magic Jacks or some other off-the-wall provider.
When I was young, I was Liberal. As I aged and wised up, I became Conservative. Now that I'm old, I have settled on Curmudgeon.
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