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Joined: Jul 2010
Posts: 185
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Posts: 185 |
I am trying to setup an ONS integrated Synectix EZ VMS lite.
Everything seems to be working fine except:
When a caller hangs up on the greeting the voice mail port doesn’t hang up for at least 30 to 60 seconds. This is a problem because it still leaves a dead air message and activates the MWI. I have contacted Synectix and they say that its an issue with the Mitel SX-200 programming. I watch the port when I hang up on the greeting it goes into suspd and the Synectix VMS port does not hang up. I was just wondering if anyone else might be using these units on a Mitel and had this issue. If you did and fixed it. What did you do in the Mitel?
So far my testing has been internal calling only on external calls. So it has nothing to do with CO lines at this point.
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Joined: Jul 2003
Posts: 1,136 Likes: 1
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last party clear dial tone?
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Joined: Dec 2005
Posts: 7,056
RIP Moderator-Mitel, Panasonic
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RIP Moderator-Mitel, Panasonic
Joined: Dec 2005
Posts: 7,056 |
John, don't the later EL's provide battery break upon caller hang up. Or am I just remembering a dream/nightmare?
When I was young, I was Liberal. As I aged and wised up, I became Conservative. Now that I'm old, I have settled on Curmudgeon.
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Joined: Jul 2003
Posts: 1,136 Likes: 1
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Joined: Jul 2003
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Yes that's correct, they can do an open loop disconnect under the right conditions. I'd have to look those up but don't have the time. I think it may be a feature level combined with it being an ons/class card.
The thing to look for is ons positive disconnect.
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Joined: Sep 2008
Posts: 392
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Joined: Sep 2008
Posts: 392 |
Need to have an ONS/CLASS line card and LW18 Rel2 with Feature Level 2. Then COS 506 time of 1-5 seconds.
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Joined: May 2007
Posts: 218
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Joined: May 2007
Posts: 218 |
We had a similar problem with trunk disconnects.
We had an LS Class card in the system, when we swapped it to an old LS?GS card the problem went away.
I know your problem is internal but I thought this was useful to keep in the back of your mind.
Located in Southern California.
Mitel, Avaya, Nortel and Hitachi Products and services for Hospitality and Business sectors. Tel: 1-800-329-7971
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Joined: Jul 2010
Posts: 185
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The issue was option 506 but it needed to be set to zero.
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Joined: Sep 2008
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So disabling Positive Disconnect worked? :confused:
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Joined: Jul 2003
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So disabling Positive Disconnect worked? WTF, couldn't agree more 
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