sundance-communications.com/forum Forums TDM Business Telephone Systems Mitel Telephones & Systems SX-200 ICP Night Mode configuration

We have a Mitel SX-200 ICP VoIP PBX that is essentially stuck in night mode. We believe the only thing that happened was that settings to the "primary" superset that inbound calls are directed to, got changed. In our system, this is extension 120. The settings that may have been changed are the TEN and EXTN. We have changed the EXTN back to 120.

The issue may be as simple as reconfiguring night mode, but we really don't know how to do that.

Is anyone available this weekend to help with this problem? I'd be happy to pay a reasonable amount. We can grant access to the console via something like TeamViewer or if it's a very basic fix I can provide screenshots if someone can outline changes required.

I don't know the ICP, however, most Mitel systems---when they lose power---come up in night mode. Did you lose power?? If that's the case, you should be able to change it to Day Mode on the console. Reconfiguring the Night Mode settings to the Day Mode settings might fix your problem for the time being---but you've got to figure out why you can't change the Day/Night modes. What the heck is going on there??

Welcome to the board. I'm sure someone with knowledge of the ICP will jump in here---although it is a weekend and some people take a break from checking the board. Good Luck.

No loss of power, this happened immediately after the settings were changed in the CDE. The changes were inadvertent because the console connection had some bad settings and navigation did not seem to be working properly. So in trying to exit the menus EXTN and TEN got changed for the first extension (which is where inbound calls are directed when not in night mode).

I have looked at "Tenant Night Switching Control" but it makes no sense to me. I have 0 experience with Mitel, my background is Asterisk.

The user that usually toggles night mode on her device has confirmed night mode is not toggled on.

What the heck is going on is a good question!!

TENANT is set in program 7 or 9, depending on how your device is programmed. It won't be in both.

As a rule, tenant should always be "1" unless you have multiple businesses operating in one building on one PBX.

If you have a console, press "Function," "day service" and you'll see the "NIGHT 1" go out on the display.

If you have no console, one of the extensions should be set up to have control of night settings, which means that if you go to that extension and press the blue "superkey" button, one of the menu choices that you see will be "Night Mode." You should have an option to select Night 1, Night 2, or "Day Service."

Put it into Day Service.

And in the future, have a certified PBX technician make changes to CDE.

One of the extensions is setup to control night service, however the extension is set to day mode. This is the same extension that was inadvertently changed in the CDE. The extension and tenant settings have been changed back to what we think the original values were (this is not a multi-tenant setup so that is set back to 1).

So based on the fact that the system is not in night mode, what else could cause this? Would it have something to do with the system being in night mode when the changes were made to the extension?

The offer to pay someone for their time to fix this is still on the table.

Check to see if that extension got put into tenant 2, or, more likely, tenant 6.

Try doing a shutdown and restart from Maintenance.

The tenant was set at 1, tried 2 and 6 without success. Here are some screenshots if that helps:

https://mannixmfg.com/mitel.htm

Any other suggestions?

Forgot to mention that I did shutdown/restart without success.

need screen shot of form 14 or 15
whichever has trunks