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Joined: Apr 2002
Posts: 144
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Joined: Apr 2002
Posts: 144 |
Changed SS4150 to Sub, now Trans/Conf is missing from softkeys. SX-200 LW17 H24.0.0
As usual, any help appreciated. :bang:
If it ain't broke, don't fix it!
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Joined: Aug 2005
Posts: 2,125
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If I am not mistaken, a sub-att behaves like an attendant. Attempt to dial during a call and you should be able to release to the called number.
I may be mistaken, but I believe that that's how Mitel designed it.
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Joined: Apr 2002
Posts: 144
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Joined: Apr 2002
Posts: 144 |
Tried that, just hear dtmf, no transfer. Thanks. I had checked dox for 4150 subatt; says to use trans/conf key.
If it ain't broke, don't fix it!
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Joined: Apr 2007
Posts: 339
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Joined: Apr 2007
Posts: 339 |
did you change the cos, if you didn't I would copy the one you had to a new one and add at least option 606 and any others you may want i.e. 123
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Joined: Jun 2010
Posts: 136
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Joined: Jun 2010
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I believe you have to add hold keys to the phone,, or tranf /conf key
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Joined: Feb 2010
Posts: 339
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Joined: Feb 2010
Posts: 339 |
Check COS... You don't have to add Trans/Conf Key but if you want to be able to manage more than one call you need to add Hold Keys.
Jon
"It is better to keep your mouth shut and appear stupid than open it and remove all doubt"
Mark Twain
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Joined: Apr 2002
Posts: 144
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Joined: Apr 2002
Posts: 144 |
SubAtt COS was missing, so I had copied ATT COS-4 to COS 13 and modified that for SubAtt. For a test on this problem, I changed COS for the 4150 back to its original with no change-still no transfer button. Yes, when I first programmed the phone I put LDNs, HOLDs, and a Recall button on it.
If it ain't broke, don't fix it!
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Joined: Apr 2007
Posts: 339
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Joined: Apr 2007
Posts: 339 |
is the set type in form 9 "sub"
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Joined: Apr 2007
Posts: 339
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Joined: Apr 2007
Posts: 339 |
have you tried changing the phone and/or port as the 4150 set should have trans/conf when you are on a call even with the default cos, next to no options. I just tried mine, programmed as a 4150 not even a "sub" and used a cos 41 which I left as default and the trans/conf still worked.
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Joined: Apr 2002
Posts: 144
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Joined: Apr 2002
Posts: 144 |
Removed button programming except prime-line; no effect. Deleted and recreated phone as non-sub; transfer shows up now. I'm waiting to get a tech onsite to work this in greater detail. Working with Front Desk Staff can lead to baldness. Thanks guys.
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