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Joined: Feb 2010
Posts: 339
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Posts: 339 |
Customer wants to have an option transfer to the oncall cell phone after hours. I know I've done this before but I am brain dead on this one. I'm using abbreviated dialing so that I can restrict the VM ports to an internal only COR. The problem is that when I select the option to transfer, I'm put on hold and am listening to the onhold music and then after what would be about 4 rings, I'm transferred back to the AutoAttendant. I need the call to ring the cell long enough to get it's voicemail. What the heck am I missing. :bang: I've gone through the programming of about half of my customers but haven't found the answer yet. 
Jon
"It is better to keep your mouth shut and appear stupid than open it and remove all doubt"
Mark Twain
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Joined: Jun 2010
Posts: 136
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Posts: 136 |
I just went thru this,, made a phaom ext, call forwarded always to speed dial,, seems to work fine
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Joined: Feb 2010
Posts: 339
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Posts: 339 |
Tried that as well, same thing happens after about 4 rings, goes back to AA. Made sure extension is in a tenant without the VM call forwarding enabled in 19.
Jon
"It is better to keep your mouth shut and appear stupid than open it and remove all doubt"
Mark Twain
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Joined: Dec 2005
Posts: 7,056
RIP Moderator-Mitel, Panasonic
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RIP Moderator-Mitel, Panasonic
Joined: Dec 2005
Posts: 7,056 |
The call is being pulled back by the AA, set in supervised transfer mode. Set it to do a blind , absolute transfer and release.
When I was young, I was Liberal. As I aged and wised up, I became Conservative. Now that I'm old, I have settled on Curmudgeon.
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Joined: Feb 2010
Posts: 339
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Posts: 339 |
LH, that's what I thought but I don't remember setting this to supervised transfer mode and did a quick scan through COS options and didn't see it. Will have to do a more thourough look later
Jon
"It is better to keep your mouth shut and appear stupid than open it and remove all doubt"
Mark Twain
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Joined: Jun 2010
Posts: 136
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Joined: Jun 2010
Posts: 136 |
Have you unrestricted the ext from the console?
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Joined: Feb 2010
Posts: 339
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Posts: 339 |
It's not in a hospitality configuration. No console since it's a small system set up as a Key System per the customer.
Jon
"It is better to keep your mouth shut and appear stupid than open it and remove all doubt"
Mark Twain
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Joined: Jul 2003
Posts: 1,136 Likes: 1
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Joined: Jul 2003
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You should be able to change it from the admin tui. Option 5 system parameters, option 9 transfer type.
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Joined: Aug 2005
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John, won't that also be in form 49?
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Joined: Jul 2003
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Joined: Jul 2003
Posts: 1,136 Likes: 1 |
No, I think that is the only way to change it. I think it the same on the 3300.
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