|
|
|
|
Joined: Feb 2003
Posts: 177
Member
|
|
Member
Joined: Feb 2003
Posts: 177 |
I have a customer with a MICS 4.0 XC with a PRI on it and a Flash 4 2.0. They wanted a mailbox added to an extension so people could call a DID number and hear a message - which I did. The only problem with this is when the calls are coming in, they are pressing zero and being transferred to the attendant set. They don't want this to happen. So, can I disable a mailbox from being transferred to the auto attendant (pressing zero) and/or how do I point a DID number to an information mailbox. They would like it to work like an info mailbox, but how do I make that mailbox answer when that DID is dialed. Also, they don't use any greetings or tables on this Flash. It's strictly used for DIDs to personal mailboxes.
Any ideas?
Thanks in advance
|
|
|
Nortel Phone System Service in Canada
Do you need a Nortel Phone System technician or specific Nortel parts?
Atcom to the rescue! Our telephone techs have qualified experience servicing and troubleshooting Nortel CICS, MICS, & BCM telephone systems.
Service in Canada from sea to sea.
|
|
|
|
Joined: Apr 2002
Posts: 1,101
Member
|
|
Member
Joined: Apr 2002
Posts: 1,101 |
goto 983->aa->attendent:
this for someone who is in voicemail
Good Luck!!
If all else fails, use a BFH.
|
|
|
|
|
Joined: Feb 2003
Posts: 177
Member
|
|
Member
Joined: Feb 2003
Posts: 177 |
Sorry, I forgot all of the details. All of the other mailboxes on the Flash need to zero out except this one. Is it possible to disable this on only one mailbox?
|
|
|
|
|
Joined: Apr 2002
Posts: 157
Member
|
|
Member
Joined: Apr 2002
Posts: 157 |
If you set the mailbox up as an information mailbox, the caller is automatically disconnected after listening to the information message.
|
|
|
|
Forums84
Topics94,562
Posts640,147
Members49,863
| |
Most Online5,661
May 23rd, 2018
|
|
|
1 members (BrianS),
51
guests, and
47
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
|
|
