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Joined: Dec 2003
Posts: 31
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Joined: Dec 2003
Posts: 31 |
I have a customer that has forgotten or lost their General Delivery Mailbox password,could someone help me with this.
Thank You
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Joined: May 2003
Posts: 1,362
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Joined: May 2003
Posts: 1,362 |
You will need to go the voice mail admin using feature 983. Select "MBX" then select "CHG" then enter the general delivery mailbox number. The general delivery mailbox will be 10 if they have 2 digit DNs, 100 if they have 3 digit DNs. The first option to appear after entering the mbx number will be "Reset password?" select yes and then hit release. The password for that mailbox will be reset to factury default.
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Joined: Dec 2003
Posts: 31
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Joined: Dec 2003
Posts: 31 |
Thanks, I'll try this in the a.m. they have 4 digit extension so I only assume that the mailbox will be 1000. <font face="Verdana, Arial" size="2">Originally posted by JOHNYREB:
You will need to go the voice mail admin using feature 983. Select "MBX" then select "CHG" then enter the general delivery mailbox number. The general delivery mailbox will be 10 if they have 2 digit DNs, 100 if they have 3 digit DNs. The first option to appear after entering the mbx number will be "Reset password?" select yes and then hit release. The password for that mailbox will be reset to factury default.</font> [This message has been edited by Tele-Tech48 (edited December 29, 2003).]
Doing the right thing is not always easy....but doing the right thing is always the right thing to do!
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Joined: May 2003
Posts: 1,362
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Joined: May 2003
Posts: 1,362 |
1000 is correct if they have 4 digit DN's. By the way, I was assuming you do have access to admin programming. You will have to enter the admin code after hitting feature 983. If you need that info, e-mail me and I'd be glad to help.
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