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Line 1 Being Answered by Modem Tone #121256 05/03/04 03:04 PM
Joined: Feb 2004 Posts: 54 Sacramento, CA Hammerdown Member
Hammerdown Member Joined: Feb 2004 Posts: 54 Sacramento, CA	One of our other techs went to a site with a very strange problem... I do not know which cabinet/model we are dealing with until I get there tomorrow. Supposedly line one rings 8 times then gets answered by a modem tone + hangup. I had him disconnect all the station from the ksu, and made sure there is no external modem hooked up to the system. Are there any Nortel systems with an internal modem? What else could it be? Hammer

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Re: Line 1 Being Answered by Modem Tone #121257 05/03/04 03:16 PM
Joined: Oct 2002 Posts: 190 NAPERVILLE,ILLINOIS USA RICK Member
RICK Member Joined: Oct 2002 Posts: 190 NAPERVILLE,ILLINOIS USA	Had the same thing happen in my own office, traced it back to the alarm panel, it was set to answer after a certain amount of rings, I had the alarm company turn it off and its been fine. Komon Communications Inc. Business Communication Systems and Service

Re: Line 1 Being Answered by Modem Tone #121258 05/03/04 04:28 PM
Joined: Feb 2004 Posts: 54 Sacramento, CA Hammerdown Member
Hammerdown Member Joined: Feb 2004 Posts: 54 Sacramento, CA	I hope it's that simple. I would have thought that this other tech would have spotted something like that. He claimed that the line only went into the system, and when he unhooked it from the Nortel the modem tone would NOT answer! Hammer

Re: Line 1 Being Answered by Modem Tone #121259 05/04/04 12:09 AM
Joined: Aug 2003 Posts: 5,155 Likes: 5 Gainesville, FL, USA nfcphoneman Moderator-Vertical, Vodavi
nfcphoneman Moderator-Vertical, Vodavi Joined: Aug 2003 Posts: 5,155 Likes: 5 Gainesville, FL, USA	It sounds like they have a RAD that is set to auto-answer after 8 rings or they have a modem on an ATA that is picking up. Gainesville Telephone Systems Jacksonville Telephone Systems

Re: Line 1 Being Answered by Modem Tone #121260 05/04/04 12:42 AM
Joined: Jan 2002 Posts: 2,328 Harlingen, TX jwooten Moderator-Comdial
jwooten Moderator-Comdial Joined: Jan 2002 Posts: 2,328 Harlingen, TX	All CICS have an Irad and yours appears to be enabled!

Re: Line 1 Being Answered by Modem Tone #121261 05/04/04 02:26 PM
Joined: Feb 2003 Posts: 51 Levittown, PA , USA Kevin L Member
Kevin L Member Joined: Feb 2003 Posts: 51 Levittown, PA , USA	I agree with the above. It is either the Irad answering or a fire alarm panel. Check the Irad possibility first. If thats not it check to see if they have a fire alarm panel.

Re: Line 1 Being Answered by Modem Tone #121262 05/05/04 05:05 PM
Joined: Feb 2004 Posts: 54 Sacramento, CA Hammerdown Member
Hammerdown Member Joined: Feb 2004 Posts: 54 Sacramento, CA	Irad- easy fix thanks Hammer

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