sundance-communications.com Forums Telephony Discussion Phone & VoIP Systems Nortel Telephones & Systems CTI 100

A customer of mine (lawyer's office) has in his possession a CTI 100 he would like to hook up to his 8x24 DS. I know very little about this unit. He wants to use it for addresses etc.Can anybody shed some light as to what is involved in making this unit work in conjunction with his computer system...Mike.

Correction...CTA 100.

there is a norstar personal productivity suite that comes with the CTA 100. You can use this program to click on a number and place a call. I've never gotten it integrated with outlook or goldmine. Perhaps someone has a copy of the software for you.

Norstar CTA 100 connects a PC and a Norstar telephone to Norstar ICS over a single pair of wires. The Norstar system delivers call information to the CTA 100, which sends the information to both the telephone and PC. The CTA 100 enables CTI applications like contact managers and screen pops, and even passes Caller ID through to the PC.There is also a Norstar CTA 160i is a card that fits in an expansion slot inside a PC – it is especially useful for users who are running out of space on their desktop. The CTA 160i provides the same services as the CTA 100.Personal Call Manager, a Microsoft Windows® 95/98/NT/2000/XP TAPI application, provides access to the features of a Norstar system from a PC. Users can answer calls, dial, build conference calls and even see call activity – all on their PC screen. When integrated with Calling Line ID,Personal Call Manager can “pop” a dialog box to a PC, showing who is calling and associated information that users may store in a database on their PC.You can install the CTA on individual pc so you will need one CTA for each PC or only one at the server and add license for as many user as needed. I hope that helps.


[This message has been edited by samh (edited August 11, 2004).]