|
|
|
|
Joined: Feb 2004
Posts: 842
Member
|
|
Member
Joined: Feb 2004
Posts: 842 |
I have a customer that wants to transfer a call outside the system. They are using the Feature 71(link) they get dialtone and then dial the number. How do you back out and leave the 2 lines connected? I tried to create a conference and then drop out and that doesn't work either.
|
|
|
Nortel Phone System Service in Canada
Do you need a Nortel Phone System technician or specific Nortel parts?
Atcom to the rescue! Our telephone techs have qualified experience servicing and troubleshooting Nortel CICS, MICS, & BCM telephone systems.
Service in Canada from sea to sea.
|
|
|
|
Joined: Oct 2004
Posts: 684
Member
|
|
Member
Joined: Oct 2004
Posts: 684 |
you must have that service on your telco lines. Right now all you are doing is a 3 way call, what you need to have setup from the Telco is called an off premise tranfer.
|
|
|
|
|
Joined: Feb 2004
Posts: 842
Member
|
|
Member
Joined: Feb 2004
Posts: 842 |
They have done that. When on a call and then pressing feature 71 gives dialtone. We dial the 2nd number and then the screen says transfer. We press it and it only allows to type in an internal station number.
|
|
|
|
|
Joined: Aug 2004
Posts: 1,747 Likes: 49
Admin
|
|
Admin
Joined: Aug 2004
Posts: 1,747 Likes: 49 |
Usually you send the link signal a second time to connect the two external parties.
![[Linked Image from web.atcomsystems.ca]](https://web.atcomsystems.ca/pic/atcom_logo_60px-high.png) Looking for a VoIP Phone Canada provider? Put Atcom's valuable VoIP expertise to work for your business today!
|
|
|
|
|
Joined: Jan 2002
Posts: 2,328
Moderator-Comdial
|
|
Moderator-Comdial
Joined: Jan 2002
Posts: 2,328 |
I believe you F71(flash) again. This should connect all parties together. You should be able to drop out.
|
|
|
|
|
Joined: Feb 2004
Posts: 842
Member
|
|
Member
Joined: Feb 2004
Posts: 842 |
Thanks. I will test tommorow.
Chaz
|
|
|
|
|
Joined: Feb 2004
Posts: 842
Member
|
|
Member
Joined: Feb 2004
Posts: 842 |
|
|
|
|
Forums84
Topics94,527
Posts640,018
Members49,852
| |
Most Online5,661
May 23rd, 2018
|
|
|
1 members (BobRobert),
472
guests, and
66
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
|
|
