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ACD security key #123791 06/09/05 08:25 AM
Joined: Nov 2004 Posts: 9 sam123 OP Member
OP sam123 Member Joined: Nov 2004 Posts: 9	I received a used stand alone ACD NAM that is missing the security key on the parallel port. is there a way to get this key? any advise on what to do to be able to use this ACD

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Re: ACD security key #123792 06/09/05 09:02 AM
Joined: Jan 2005 Posts: 826 Omaha, Nebraska, USA BCMguy.com Member
BCMguy.com Member Joined: Jan 2005 Posts: 826 Omaha, Nebraska, USA	You will probably have to call Cintech at 800-944-3901. ------------------ BCM Guy www.BCMguy.com Learn more about the Nortel Networks Business Communications Manager HERE ! Marty Beutler Follow me on my quest to webify all of us at Webify.Us --> Providing Business Relevance for Web 2.0 Technologies

Re: ACD security key #123793 06/10/05 04:12 AM
Joined: Nov 2004 Posts: 9 sam123 OP Member
OP sam123 Member Joined: Nov 2004 Posts: 9	I called Cintech and the reply I got from them (there is no way to replace the security key) this means that the ACD is useless! is this true? what kind of logic is this?!

Re: ACD security key #123794 06/10/05 04:32 AM
Joined: Jan 2005 Posts: 826 Omaha, Nebraska, USA BCMguy.com Member
BCMguy.com Member Joined: Jan 2005 Posts: 826 Omaha, Nebraska, USA	Unfortunately.... Without the HASP there is no way to prove that you are entitled to support (or that you ever "owned" the application), unless you can provide Cintech with a Product ID (and that Product ID is tied to your company name). Some ACD software upgrades invloved getting a new HASP from Cintech. But, if your unit is not in their database, with you as the rightful owner, you are probably not "entitled" in their eyes, and will have to purchase the application out right. ------------------ BCM Guy www.BCMguy.com Learn more about the Nortel Networks Business Communications Manager HERE ! Marty Beutler Follow me on my quest to webify all of us at Webify.Us --> Providing Business Relevance for Web 2.0 Technologies

Re: ACD security key #123795 06/10/05 05:00 AM
Joined: Nov 2004 Posts: 9 sam123 OP Member
OP sam123 Member Joined: Nov 2004 Posts: 9	thanks for the info BCM Guy

Re: ACD security key #123796 06/10/05 10:26 AM
Joined: Jan 2005 Posts: 826 Omaha, Nebraska, USA BCMguy.com Member
BCMguy.com Member Joined: Jan 2005 Posts: 826 Omaha, Nebraska, USA	Anytime...Sory I didn't have better news for you. ------------------ BCM Guy www.BCMguy.com Learn more about the Nortel Networks Business Communications Manager HERE ! Marty Beutler Follow me on my quest to webify all of us at Webify.Us --> Providing Business Relevance for Web 2.0 Technologies

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