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Joined: Nov 2004
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I received a used stand alone ACD NAM that is missing the security key on the parallel port. is there a way to get this key? any advise on what to do to be able to use this ACD
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Joined: Jan 2005
Posts: 826
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You will probably have to call Cintech at 800-944-3901. ------------------ BCM Guy www.BCMguy.com Learn more about the Nortel Networks Business Communications Manager HERE !
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Joined: Nov 2004
Posts: 9
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I called Cintech and the reply I got from them (there is no way to replace the security key) this means that the ACD is useless! is this true? what kind of logic is this?!
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Joined: Jan 2005
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Unfortunately.... Without the HASP there is no way to prove that you are entitled to support (or that you ever "owned" the application), unless you can provide Cintech with a Product ID (and that Product ID is tied to your company name). Some ACD software upgrades invloved getting a new HASP from Cintech. But, if your unit is not in their database, with you as the rightful owner, you are probably not "entitled" in their eyes, and will have to purchase the application out right. ------------------ BCM Guy www.BCMguy.com Learn more about the Nortel Networks Business Communications Manager HERE !
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Joined: Nov 2004
Posts: 9
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thanks for the info BCM Guy
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Joined: Jan 2005
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Anytime...Sory I didn't have better news for you. ------------------ BCM Guy www.BCMguy.com Learn more about the Nortel Networks Business Communications Manager HERE !
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