Call Pilot tfr to operator

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Call Pilot tfr to operator #123807 06/10/05 01:07 AM
Joined: Nov 2004 Posts: 22 Ste-Therese, Que, Canada murph Member
murph Member Joined: Nov 2004 Posts: 22 Ste-Therese, Que, Canada	Having a challenge with a Call Pilot. When a call is transfered to an extension, instead of it going to the user's mbx, it's going to the general delivery mbx instead. This is happening on 2 extensions only. We have checked call forwarding, deleted and re-created the voice mail boxes, and still nothing.... any ideas?

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Re: Call Pilot tfr to operator #123808 06/10/05 01:54 AM
Joined: Jan 2005 Posts: 826 Omaha, Nebraska, USA BCMguy.com Member
BCMguy.com Member Joined: Jan 2005 Posts: 826 Omaha, Nebraska, USA	Does the user's telephone DN appear in the "Extension" field in the mailbox setup? If not, that would be your problem. Good Luck! ------------------ BCM Guy www.BCMguy.com Learn more about the Nortel Networks Business Communications Manager HERE ! Marty Beutler Follow me on my quest to webify all of us at Webify.Us --> Providing Business Relevance for Web 2.0 Technologies

Re: Call Pilot tfr to operator #123809 06/10/05 01:55 PM
Joined: Aug 2004 Posts: 9,172 Likes: 22 Eastern North Carolina RATHER BE FISHING Admin
RATHER BE FISHING Admin Joined: Aug 2004 Posts: 9,172 Likes: 22 Eastern North Carolina	Make sure those two boxes have been initialized by the user. ------------------ Business Phone Systems

Re: Call Pilot tfr to operator #123810 06/13/05 08:24 AM
Joined: Nov 2004 Posts: 22 Ste-Therese, Que, Canada murph Member
murph Member Joined: Nov 2004 Posts: 22 Ste-Therese, Que, Canada	Thank you both for the info... here's the final story. When we were creating the mail box, we were going through the motions and hadn't realized that we were creating information boxes instead of subscriber boxes. The system was full, so we weren't even getting the subscriber option.... We deleted a box, and tried again and it worked! Thanks for the help! Case solved!

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