sundance-communications.com/forum Forums General General Telephone & Systems Information Kind of urgent ISDN-BRI help needed

Ed..how did this turn out for you?

Thank you for asking Anthony. Yes it did this past Friday. We showed the customer how identical equipment worked on one circuit but not the other. The customer apparently had the push to force them to move it up to an OE replacement and mysteriously, it started working. They refused to do this upon our request, since the vendor's equip-mint is always the cause. We have spent thousands and thousands of dollars for multiple technicians to spend hours on-site; replacing equipment, replacing cable runs, replacing jacks, you name it, for two months.

We won't ever recover this outlay. It's being chalked up as a learning expense when doing business with Verizon in Southeast Washington, DC.

All Verizon has to say is "oops. Is there anything else I can help you with? Thank you for calling Verizon and have a nice day".

Ed I would write up the bill and present it to the customer telling them to forward it to Verizon with a letter requesting them to pay. Let the customer know you won't make them pay but it show them what you have done for them. Let us know when the Verizon check comes. :rofl:

I knew it was a Verizon issue!! Merritt that may not be a bad idea, have the customer present verizon with the bill, Ed you will probally never see a dime, but the customer will apricate what you have done and they will probally get a nice credit for loss of service

Thanks, guys for the suggestion, but I deal with this stuff every day and present many invoices for which I know I will never be paid. To date, since 1984, I have only received one actual check directly from a telco (GTE).

Bell Atlantic has never afforded the customer any kind of restitution process without more BS than the customers cared to wait on hold for. Now that they are both Verizon now, we ended up waiving the invoices and moving forward. Many of them jumped over to CLECs and we both have been happy since.

sorry dup post

Seems that is the way to go these days...at least in some areas