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Joined: Apr 2005
Posts: 145
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Joined: Apr 2005
Posts: 145 |
We are upgrading a client to the Call Pilot ACD package and was wondering what the installation/programming experience has been with it to help estimate installation hours. The customer understands it is our first installation...
Communication Essentials
Newton, NJ
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Joined: Jan 2002
Posts: 2,328
Moderator-Comdial
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Moderator-Comdial
Joined: Jan 2002
Posts: 2,328 |
Even accounting for your learning curve, there will be alot of programming, relabeling of phones, recording of prompts, testing of flow paths and training. Keep meticulous records and keep it simple both for you and the customer. 16 hours would not be unreasonable.
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Joined: Jan 2005
Posts: 826
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Member
Joined: Jan 2005
Posts: 826 |
Think of it as a Cinphony ACD and you'll be fine time wise. Once you figure out the interface, it actually goes quicker than Cinphony. ![[Linked Image from sundance-communications.com]](https://www.sundance-communications.com/forum/smile.gif) ------------------ BCM Guy www.BCMguy.com Learn more about the Nortel Networks Business Communications Manager HERE !
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