sundance-communications.com/forum Forums TDM Business Telephone Systems Nortel Telephones & Systems cics transfer

not sure of version,was CPE, talked to customer over phone, there unable to transfer at times, either remotley or internally, says transfer denied, worked great since installed roughly 3 months ago, sounds like software to me, anyone had this problem. Thanks

only on dr 1 software you can't transfer
if its not dr 1 the i would re do a startup

You can't transfer a call if:

1. The call is a conference call
2. If you're trying to transfer two outgoing calls
3. If you're trying to transfer two external lines and neither have DS.

You also can't

4. Transfer using a line pool code
5. Transfer to a park identifier
6. Transfer to yourself
7. Transfer externally using a route that has no free lines
8. Transfer a call that hung up while in transfer
9. Transfer a call that had a third party tap in (privacy OFF) while in transfer

and needless to say

10. You can't transfer a call to a DN that doesn't exist (not to be confused with an out of service DN... which you *can* transfer to, at least for a few seconds)