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Joined: Jul 2003
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hello guys i have a customer with an cics and flashtalk. they tell me they want the aa to answer and transfer to the station when caller dials the ext but if the called party doesnt asnwer they want it to go to an off premise answering service. i dont think this is possible but does any one have an idea on this one. thanks dave
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Joined: Jul 2005
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what you are trying to do is called outbound transfer you cant do it with the flashtalk you can with the call pilot or if your software on your cics is higher than 4.0 you can transfer his extension thru building a routing table hope this helps
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Joined: Jul 2003
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i will have to check the software, i didnt put it in but i bet its an older one. thank you for the possible solutions. dave
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