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Joined: Oct 2004
Posts: 40
Member
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Member
Joined: Oct 2004
Posts: 40 |
Hello my fellow techs,
I have never being able to remotely connect successfully to any of my Norstar systems. Here's what I'm doing.
1.) I enter into my desktop program
2.) I enter the dialed number and password
3.) I hear my computer's modem being intialized/
4.) I hear the dialing number connecting to the remote number.
5.) After about 1 minute I get * remote modem timeout.
6.) During that time I do not get ant indication or popup prompt to go head with anything else.
7.) At each location I have a line programmed to answer after 8 or 9 rings then Irad.
8.) I always get ** remote modem timed out!
9.) I'm using a 56k modem in my desktop
10.) All of my CICS & MICS systems have IRAD enabled..........
** Does anyone have any idea what's going on?
*********** Thanks for any help......
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Joined: Apr 2005
Posts: 2,529 Likes: 4
Member
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Member
Joined: Apr 2005
Posts: 2,529 Likes: 4 |
Call the operator and tell you are going to call in via modem, when she answers that call she should press feature * 0. See if you can connect this way.
Dan S
We get old too soon, smart too late
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