|
|
|
|
Joined: Nov 2005
Posts: 86
Member
|
|
Member
Joined: Nov 2005
Posts: 86 |
had a power failure on an 824DS/DR5 with a flash4.customer is new and was my first time there. everything is programmed back as close to what it was before. they are full AA.BUT... here is the problem they want 227 (no mbox)to ring indefinatly when dialed thru AA. after 4-6 rings it dumps into the general mbox. HOW DO I STOP IT? they claim it did it before.
|
|
|
Nortel Phone System Service in Canada
Do you need a Nortel Phone System technician or specific Nortel parts?
Atcom to the rescue! Our telephone techs have qualified experience servicing and troubleshooting Nortel CICS, MICS, & BCM telephone systems.
Service in Canada from sea to sea.
|
|
|
|
Joined: Aug 2004
Posts: 9,172 Likes: 22
Admin
|
|
Admin
Joined: Aug 2004
Posts: 9,172 Likes: 22 |
Have you checked the cfw-na and cfw-bsy under set programming?
|
|
|
|
|
Joined: Nov 2005
Posts: 86
Member
|
|
Member
Joined: Nov 2005
Posts: 86 |
forward no answer none, forward on bsy none
|
|
|
|
|
Joined: Mar 2001
Posts: 3,869
Member
|
|
Member
Joined: Mar 2001
Posts: 3,869 |
I would read every extension number (maintainance I think) vrs. port number and go into the VM and look at each extension to see what is going on with the mailbox association to extension number. It sounds like there is some extension that you are not seeing going into a mailbox. Screwy things like this do happen and only by going into VM admin and using CHANGE to look at each extension will you be sure.
I know it sounds silly, but phone work is detective work.
THE Bracha, old blond specialist in Rube Goldberg solutions.
|
|
|
|
|
Joined: Nov 2005
Posts: 86
Member
|
|
Member
Joined: Nov 2005
Posts: 86 |
thats a good idea mbox vs ext. i'll check it.
|
|
|
|
|
Joined: Jul 2005
Posts: 1,184
Member
|
|
Member
Joined: Jul 2005
Posts: 1,184 |
Turn off "delayed ring transfer."
|
|
|
|
|
Joined: Nov 2004
Posts: 222
Member
|
|
Member
Joined: Nov 2004
Posts: 222 |
The Transfer Callback is set for 4 rings. When an extension transfers a call if no one answers in 4 rings then it goes back to whoever transfers the call in this case it is the Flash.
|
|
|
|
|
Joined: Nov 2005
Posts: 86
Member
|
|
Member
Joined: Nov 2005
Posts: 86 |
can you turn off delay ring trans?, i think i maxed the rings. right now its going about 4-5 rings then "this is the general delivery mbox".
this was my first time there, so i am not really sure of what it did before. all my progaming was done in the 824 i did not have to touch the flash due to the power hit.
|
|
|
|
|
Joined: Nov 2004
Posts: 222
Member
|
|
Member
Joined: Nov 2004
Posts: 222 |
It's not Delay Ring Transfer it's Transfer Callback and all you can do is up the amount of rings. I think you can up them to 12 rings. The programming is done in the 8x24. Delay Ring Transfer is for calls that have not been answered by anything. Transfer Callback is used for calls that have been answered and then Transfered to someone.
|
|
|
|
|
Joined: Nov 2005
Posts: 86
Member
|
|
Member
Joined: Nov 2005
Posts: 86 |
i already have changed the delay to the max.i even changed the drt from prime to none. still goes to gen mbox
|
|
|
|
Forums84
Topics94,513
Posts639,939
Members49,844
| |
Most Online5,661
May 23rd, 2018
|
|
|
0 members (),
143
guests, and
47
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
|
|
![[Linked Image]](https://sundance-communications.com/forum/images/559.jpg)
