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Joined: Dec 2004
Posts: 27
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Have a MICS 5.0, CallPilot 150 2.0 I am having a heck of a time getting the system to transfer an incoming call to transfer to an external long distance number. I have a T1 with destination and routing set up.
Should I not be able to just transfer via F70?
Looking to have either incoming calls or calls made with the system transfered to a long distance number.
Any hints?
:bang:
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Joined: Jul 2005
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is the transfer being done in a ccr prompt or in someones voice mail
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Joined: Dec 2004
Posts: 27
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Well, Actually it goes like this.
My customer is a call center and they make calls out and have incoming calls. When a particular situation presents itself, the rep needs to transfer the call to this person at another location.
I searched prior posts, but didn't seem to find the help. Any help is greatly appreciated.
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Joined: Oct 2004
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Have you enabled call redirection for the sets you want to be able to transfer outside?
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Joined: Oct 2005
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if this is a live person doing the transfer you need to have that ablity enabled by your T1 provider.
Marv CCNA, CTUB
TeleMarv Services (Retired)
Providing telecommunication solutions in Ottawa Canada since 1990
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Joined: Apr 2002
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DeryckTech,
Bob is correct. You must have line redirection under Terminals and Sets/Capabilities set to Y to be able to transfer off site. This must be done for each set if you are going to allow off site transfers. Also check to make sure you don't have restrictions on the lines or sets that prohibit the person from dialing long distance.
Barb
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Joined: Dec 2004
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I appreciate all you guys helping. I am going on site Monday to try first to see what is wrong with the RAD, second to check those settings.
Thanks again :toast:
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