sundance-communications.com/forum Forums TDM Business Telephone Systems Nortel Telephones & Systems Call forwarding to answering service

I would try two rings on the AA instead of 1 and check your line supervision settings. It sounds as if the AA is doing its' job, answering on the short ring, playing a greeting to dead air, then after no response, transferring it to the attendant.

(edit) Bunnie, I deleted your duplicate posts in this thread. I think the board Gremlins caught up with you.

Yep, I think Johnyreb is right. Up the AA rings to answer on. It's picking up that 1/2 ring and we all know that Nortel ring settings don't count real well.

Just thinking here, they're not using a "service setting" in addition to forwarding that line at lunch are they? For example, if they are using a "night service" the AA is even ignoring your 1 ring setting and answering right away then forwarding to attendant.

Be sure disconnect supervision is set to yes. No DS will cause the AA to answer and operator station to ring on abandoned calls.

Thanks Johnyreb, with all the timeout problems that started it could have been in there a half dozen times, I never knew if it went in and then timed out or never went in. Thank goodness the board is not doing that anymore.

I would certainly like to find out if any of this worked and which one.

Thanks all....I was forbidden to post and then the board was down......

A recent surgery put this little problem on the back burner for me for a few days, I'll be back dealing with it next week and let you know how we make out.

Bonnie you should buy McGyvers name from him, you really do some of the things you post????

BEth

John, I AM the woman your mother warned you about. I never make promises I don't keep, and I can be very, very scary but then some people like that and some people are afraid to think about being scared. To each their own.

That said, when I thought telemarv said it couldn't be done, I came up with my mechanical out of the box suggestions.

If they don't have caller ID, you could set the lines to Caller ID and that would give you a delay of one to one and a half ring cycles, perhaps that would solve the problem.

They would have that one cycle delay all the time but it might not be objectionable to them.

The solution.........I took the path of least resistance and had them put the attendent phone on DND when it is call forwarded to the ansering serive. Not fancy, not a fix (Sprint can't figure it out and I don't have tech time to waste for vendor meets right now) but it gets rid of the chirp and that was the goal!

Beth