sundance-communications.com/forum Forums TDM Business Telephone Systems Nortel Telephones & Systems Cics 7.0 CID not working

I am in process of installing a new Nortel CICS rel. 7.0 software with a GATC2 CLID trunk card. After enabling clid and call logging I still get no clid display. A few months ago I had a clid card that labled wrong (right after the manufacturing moved to Mexico). I went to hardware in programing and it just showed a loop card. Should it show a clid card? Another possibility is there was no option sheet in with card and I plugged it in the way it came to me (all 10 dip switches on). Is this correct? :confused:

for caller id to show it must be at a ringing set or thru a voice mail it must ring at least twice before the voice mail picks up to get clid from the telco not sure about dip switches ive never had to change anything on the clid card

I already have the sets ringing and when I check call logging it shows no calls on the display.

Have you tried [Feature 811 #] on a ringing set?

Have you hooked up one of the little $10 caller id boxes to the dial tone and called it to verify incoming caller id, not just trusting your friend at SBC now AT&T to tell you the truth?

The Caller ID trunk cards stick out much farther than a DS card, so if this CID card is flush with the other card then Carlos was thinking about his siesta when labeling the card and if it sticks out an extra inch it should be a working card.

Have you gone into Lines and Trunks and done all the [Show] settings? I don't have 7.0 program record form here so I can't reference that.

Yes, I assigned my sets as cid and went to call logging and assigned log all calls and divided up my log space among the cid phones. Display still shows no calls. I didn't have a cid unit with me yesterday and would have been 40 mile round trip to nearest city where could have purchased one. I am taking one from home with me this morning to test but thanks for reminder. I have some tech time w/purchase of system I could use to see what if anything I missed but am trying to save it for vm when I start that. In past I programmed vm from set but am going to program w/laptop (1st time) this time through.

With the Global caller I.D. card, for North America, I believe the DIP switches should all be in the off position.

Also global CLID cards do not stick out any further than LS/DS cards.

If you don't have a CLID module, you can listen with a butt set. You'll hear a splash of data between the 1st and 2nd ring.

Thanks for the info Marv, all the CID cards I have put in have been refurb, never seen a "global" CID card yet.

I think there is some rule that I only get the cheap customers, other people get the ones that say, "I want the best, money doesn't matter."

Also that "splash of data" never occured to me and I've never seen it in print anywhere.

A big thank you for bringing in that tip, did you see it in a manual, someone told you or you figured it out yourself?

Dale M are you sure you have turned the CID on in ALL of the proper places?

Not only do you have to make it a CID set, you also have to got to assign which lines have CID.

If it is on everywhere in programming, its either a faulty CID card or CID is not being sent by telco.

I have never had to change the dip switches. The card has always came shipped ready to install.

Marv is right, the easiest way to check for CID is to listen with your test set on monitor for the data between the 1st and 2nd ring. If you dont hear anything CID is not being sent. The short burst of data is the CID info being sent from Telco.

Good luck :thumb:

I went back yesterday to test and no, the caller id hasn't been turned on by tleco. I must have been brain dead the day before. After 32 years of working for SBC that should have been the first thing I checked.

One hint I would like to pass along. CID doesn't like bridge tap. If you have a long loop from the CO to the customer premise and there are laterals tied to the feeder or distribution pair that are very long, it can corrupt the data being sent to the cid. By far the best way to check cid is with a cid unit, but listening with a butt set will at least tell you if the signal is being sent.

Thanks for everyone's input. I'll let you know if I still have trouble when I go back to add the call pilot vm. To me that is more scary than the cid. When I was still working for SBC I installed lots for Norstars but seldom got to touch the vm programing. This will be my first using a laptop but I felt my customers were missing too many features not doing all it was designed to do.

Thanks again,
Dale